Measurement element
| Construct | Items | Source |
|---|---|---|
| Digital capability (Construct formative) | CD1. [The electronic mandate is a basic document for the administrative manager.]. Remote signature of any type of document | Wiesböck et al. (2020), Khin and Ho (2019) |
| CD2. [The remote signature of documents has become an essential tool for the administrative manager.]. Remote signature of any type of document | ||
| CP1: [Administrative agencies believes that digital transformation has an impact on being more competitive in its sector | ||
| CP2: [Administrative agencies has begun its digital transformation under pressure from competitors, which have done so ] | ||
| RA1: [The cloud enables you to manage business operations efficiently] | ||
| RA2: [The use of cloud services improves the quality of operations] | ||
| RA3: [Using the cloud allows you to perform specific tasks more quickly] | ||
| RA4: [Cloud usage offers new opportunities] | ||
| RA5: [Use of the cloud allows managers to increase business productivity] | ||
| TR1: [Administrative agencies knows how the benefits of digital transformation can be used to support operations] | ||
| TR2: [Within administrative agencies there are the skills needed to implement digital transformation] | ||
| Digital cloud technology (Construct reflective) | Degree of implementation of digital tools in administrative agencies | Troise et al. (2022) |
| IMP: [cloud data storage device] | ||
| IMP: [Integral management software -CRM Cloud o ERP Cloud-] | ||
| IMP: [Professional management applications in the cloud] | ||
| Digital strategy (Construct reflective) | [PLAN1: Efficiency improvement] | Wang et al. (2020) |
| [PLAN2: Decentralize decisions] | ||
| [PLAN3: Reduce costs] | ||
| [PLAN4: Adaptation to New Technologies] | ||
| [PLAN5: Improve Customer Service] | ||
| [PLAN6: Increase customer loyalty] | ||
| [PLAN7: Increased productivity] | ||
| [PLAN8: Market share increase] | ||
| [PLAN9: Information management] | ||
| [PLAN10: Decentralizing decisions] | ||
| Management support (Construct reflective) | [TMS1: Administrative agencies management admits to implementing digital transformation] | Ko et al. (2022) |
| [TMS2: Administrative agencies management leads and is involved in the process when it comes to digital transformation] | ||
| [TMS3: Administrative agencies’ management is willing to assume the risks (financial and organizational) involved in the adoption of digital transformation] | ||
| Organizational performance (Construct reflective) | [BEN1: Some of our competitors have already started to implement digital transformation] | Nwankpa and Roumani (2016), Bouwman et al. (2019) |
| [BEN2: Access to new markets] | ||
| [BEN3: Improved access to information] | ||
| [BEN4: Improved communication] | ||
| [BEN5: New business lines] | ||
| [BEN6: More productivity] | ||
| [BEN7: Customer knowledge] | ||
| [BEN8: New customers] | ||
| [BEN9: Time optimization] | ||
| [BEN10: Time flexibility] | ||
| [BEN11: Effectiveness decisions] | ||
| [BEN12: Employee satisfaction] |
| Construct | Items | Source |
|---|---|---|
| Digital capability (Construct formative) | CD1. [The electronic mandate is a basic document for the administrative manager.]. Remote signature of any type of document | |
| CD2. [The remote signature of documents has become an essential tool for the administrative manager.]. Remote signature of any type of document | ||
| CP1: [Administrative agencies believes that digital transformation has an impact on being more competitive in its sector | ||
| CP2: [Administrative agencies has begun its digital transformation under pressure from competitors, which have done so ] | ||
| RA1: [The cloud enables you to manage business operations efficiently] | ||
| RA2: [The use of cloud services improves the quality of operations] | ||
| RA3: [Using the cloud allows you to perform specific tasks more quickly] | ||
| RA4: [Cloud usage offers new opportunities] | ||
| RA5: [Use of the cloud allows managers to increase business productivity] | ||
| TR1: [Administrative agencies knows how the benefits of digital transformation can be used to support operations] | ||
| TR2: [Within administrative agencies there are the skills needed to implement digital transformation] | ||
| Digital cloud technology (Construct reflective) | Degree of implementation of digital tools in administrative agencies | |
| IMP: [cloud data storage device] | ||
| IMP: [Integral management software -CRM Cloud o ERP Cloud-] | ||
| IMP: [Professional management applications in the cloud] | ||
| Digital strategy (Construct reflective) | [PLAN1: Efficiency improvement] | |
| [PLAN2: Decentralize decisions] | ||
| [PLAN3: Reduce costs] | ||
| [PLAN4: Adaptation to New Technologies] | ||
| [PLAN5: Improve Customer Service] | ||
| [PLAN6: Increase customer loyalty] | ||
| [PLAN7: Increased productivity] | ||
| [PLAN8: Market share increase] | ||
| [PLAN9: Information management] | ||
| [PLAN10: Decentralizing decisions] | ||
| Management support (Construct reflective) | [TMS1: Administrative agencies management admits to implementing digital transformation] | |
| [TMS2: Administrative agencies management leads and is involved in the process when it comes to digital transformation] | ||
| [TMS3: Administrative agencies’ management is willing to assume the risks (financial and organizational) involved in the adoption of digital transformation] | ||
| Organizational performance (Construct reflective) | [BEN1: Some of our competitors have already started to implement digital transformation] | |
| [BEN2: Access to new markets] | ||
| [BEN3: Improved access to information] | ||
| [BEN4: Improved communication] | ||
| [BEN5: New business lines] | ||
| [BEN6: More productivity] | ||
| [BEN7: Customer knowledge] | ||
| [BEN8: New customers] | ||
| [BEN9: Time optimization] | ||
| [BEN10: Time flexibility] | ||
| [BEN11: Effectiveness decisions] | ||
| [BEN12: Employee satisfaction] |
Source(s): Authors own