Results of reliability analysis
| Variables | Number of items | Importance reliability | Satisfaction reliability |
|---|---|---|---|
| Information provision (collections) | 4 | 0.925 | 0.891 |
| Librarians (employees) | 6 | 0.893 | 0.928 |
| Space (facilities) | 6 | 0.894 | 0.897 |
| Programs (contents) | 7 | 0.931 | 0.936 |
| Accessibility | 10 | 0.940 | 0.928 |
| Services | 5 | 0.889 | 0.900 |
| Locality (openness) | 3 | 0.879 | 0.873 |
| Total | 41 | 0.970 | 0.971 |
| Variables | Number of items | Importance reliability | Satisfaction reliability |
|---|---|---|---|
| Information provision (collections) | 4 | 0.925 | 0.891 |
| Librarians (employees) | 6 | 0.893 | 0.928 |
| Space (facilities) | 6 | 0.894 | 0.897 |
| Programs (contents) | 7 | 0.931 | 0.936 |
| Accessibility | 10 | 0.940 | 0.928 |
| Services | 5 | 0.889 | 0.900 |
| Locality (openness) | 3 | 0.879 | 0.873 |
| Total | 41 | 0.970 | 0.971 |