Table 19 Analysis of the difference in...

Table 19

Analysis of the difference in the level of importance among users and librarians

Area	Item	Type	Importance			T	p	Satisfaction			T	p
Area	Item	Type	M	SD	Rank	T	p	M	SD	Rank	T	p
Information provision (collection)	1. Providing latest information	User	4.10	0.77	21	−3.988	0.000^**	3.94	0.74	21	−0.559	0.577
	1. Providing latest information	Librarian	4.55	0.64	1	−3.988	0.000^**	4.00	0.74	10	−0.559	0.577
	2. Providing various information (sufficiency)	User	4.14	0.78	15	−3.519	0.001^**	3.90	0.79	23	−0.231	0.818
	2. Providing various information (sufficiency)	Librarian	4.53	0.64	2	−3.519	0.001^**	3.92	0.77	19	−0.231	0.818
	3. Convenience of information access	User	4.15	0.73	12	−2.543	0.012^*	3.97	0.79	16	0.114	0.909
	3. Convenience of information access	Librarian	4.42	0.70	10	−2.543	0.012^*	3.95	0.79	15	0.114	0.909
	4. Accuracy of providing information	User	4.11	0.72	20	−3.436	0.001^**	3.95	0.75	18	−0.280	0.780
	4. Accuracy of providing information	Librarian	4.49	0.68	4	−3.436	0.001^**	3.98	0.79	13	−0.280	0.780
Librarians (employees)	5. Employees' professionalism	User	4.20	0.76	9	−2.518	0.013^*	4.13	0.74	8	1.110	0.268
	5. Employees' professionalism	Librarian	4.49	0.68	4	−2.518	0.013^*	4.00	0.77	10	1.110	0.268
	6. Kindness of employees	User	4.31	0.80	4	−1.018	0.310	4.36	0.65	1	3.058	0.003^**
	6. Kindness of employees	Librarian	4.42	0.68	10	−1.018	0.310	4.05	0.69	5	3.058	0.003^**
	7. Employees' flexibility	User	4.10	0.75	22	−0.594	0.553	4.13	0.76	7	2.913	0.004^**
	7. Employees' flexibility	Librarian	4.17	0.81	28	−0.594	0.553	3.80	0.73	32	2.913	0.004^**
	8. Employees' creativity	User	3.85	0.86	37	−3.233	0.001^*	3.99	0.83	11	2.535	0.012^**
	8. Employees' creativity	Librarian	4.26	0.79	25	−3.233	0.001^*	3.68	0.77	38	2.535	0.012^**
	9. Employees' willingness to challenge	User	3.82	0.92	39	−1.911	0.058	3.99	0.83	11	1.651	0.100
	9. Employees' willingness to challenge	Librarian	4.08	0.85	32	−1.911	0.058	3.78	0.80	33	1.651	0.100
	10. Employees' active attitude	User	4.13	0.87	19	−2.486	0.014^*	4.21	0.78	5	2.721	0.007^**
	10. Employees' active attitude	Librarian	4.44	0.70	8	−2.486	0.014^*	3.89	0.77	22	2.721	0.007^**
Space (facilities)	11. Convenience of space	User	4.21	0.83	8	−1.946	0.053	4.10	0.81	9	0.915	0.361
	11. Convenience of space	Librarian	4.44	0.66	8	−1.946	0.053	3.98	0.75	13	0.915	0.361
	12. Restfulness of space	User	4.23	0.82	5	−0.326	0.745	4.15	0.82	6	1.238	0.217
	12. Restfulness of space	Librarian	4.27	0.71	23	−0.326	0.745	4.00	0.76	10	1.238	0.217
	13. Diversity of space	User	4.06	0.86	27	−0.884	0.378	3.97	0.84	16	1.754	0.081
	13. Diversity of space	Librarian	4.17	0.74	28	−0.884	0.378	3.74	0.86	35	1.754	0.081
	14. Restfulness of facility/environment	User	4.38	0.69	2	−1.308	0.192	4.23	0.74	2	1.493	0.137
	14. Restfulness of facility/environment	Librarian	4.52	0.66	3	−1.308	0.192	4.06	0.76	3	1.493	0.137
	15. Availability of computer/equipment	User	4.10	0.84	22	−0.826	0.410	3.90	0.88	23	0.137	0.891
	15. Availability of computer/equipment	Librarian	4.20	0.71	27	−0.826	0.410	3.88	0.83	23	0.137	0.891
	16. Degree of space sharing	User	3.91	0.85	34	−0.447	0.655	3.94	0.86	19	2.091	0.038^*
	16. Degree of space sharing	Librarian	3.97	0.88	36	−0.447	0.655	3.67	0.90	39	2.091	0.038^*
Program (contents)	17. Faithfulness of program contents	User	4.23	0.78	5	−2.095	0.038^*	3.94	0.72	19	−0.643	0.521
	17. Faithfulness of program contents	Librarian	4.47	0.66	6	−2.095	0.038^*	4.02	0.73	8	−0.643	0.521
	18. Diversity of programs	User	4.20	0.86	9	−0.677	0.499	3.79	0.84	34	−1.103	0.271
	18. Diversity of programs	Librarian	4.29	0.80	21	−0.677	0.499	3.92	0.81	19	−1.103	0.271
	19. Program operator's professionalism	User	4.16	0.84	11	−1.923	0.056	3.82	0.78	30	−0.935	0.351
	19. Program operator's professionalism	Librarian	4.39	0.70	13	−1.923	0.056	3.92	0.69	19	−0.935	0.351
	20. Differentiation from existing programs	User	3.96	0.91	31	−0.413	0.680	3.78	0.85	35	0.883	0.379
	20. Differentiation from existing programs	Librarian	4.02	0.83	33	−0.413	0.680	3.67	0.79	39	0.883	0.379
	21. Uniqueness of programs	User	3.90	0.91	35	−0.823	0.412	3.65	0.82	39	−0.629	0.530
	21. Uniqueness of programs	Librarian	4.02	0.87	33	−0.823	0.412	3.73	0.76	36	−0.629	0.530
	22. Sufficiency of program data	User	4.14	0.75	15	0.006	0.995	3.85	0.75	27	−0.262	0.794
	22. Sufficiency of program data	Librarian	4.14	0.76	30	0.006	0.995	3.88	0.73	23	−0.262	0.794
	23. Program suitability with complex cultural space	User	4.15	0.74	12	−0.852	0.395	3.86	0.73	26	0.218	0.828
	23. Program suitability with complex cultural space	Librarian	4.24	0.77	26	−0.852	0.395	3.83	0.69	29	0.218	0.828
Accessibility	24. Appropriate information facility	User	4.03	0.76	29	−2.415	0.017^*	3.98	0.82	14	0.368	0.713
	24. Appropriate information facility	Librarian	4.30	0.68	19	−2.415	0.017^*	3.94	0.76	17	0.368	0.713
	25. Convenience of visit	User	4.15	0.84	12	−1.944	0.053	3.79	0.96	32	−0.389	0.697
	25. Convenience of visit	Librarian	4.38	0.67	14	−1.944	0.053	3.85	0.86	26	−0.389	0.697
	26. Suitability of location	User	4.07	0.87	25	−2.410	0.017^*	3.83	0.92	28	−0.059	0.953
	26. Suitability of location	Librarian	4.36	0.69	15	−2.410	0.017^*	3.83	0.83	29	−0.059	0.953
	27. Connection with surrounding facilities	User	4.00	0.86	30	0.000	1.000	3.67	1.03	36	−0.899	0.370
	27. Connection with surrounding facilities	Librarian	4.00	0.84	35	0.000	1.000	3.80	0.73	31	−0.899	0.370
	28. Convenience of use	User	4.22	0.81	7	−1.121	0.264	4.06	0.90	10	0.317	0.752
	28. Convenience of use	Librarian	4.35	0.67	16	−1.121	0.264	4.02	0.71	8	0.317	0.752
	29. Convenience of information access system	User	4.14	0.82	15	−1.494	0.137	3.92	0.85	22	−0.272	0.786
	29. Convenience of information access system	Librarian	4.32	0.75	18	−1.494	0.137	3.95	0.75	15	−0.272	0.786
	30. Service provision capacity	User	4.14	0.87	15	−1.684	0.094	3.99	0.86	11	−0.313	0.755
	30. Service provision capacity	Librarian	4.35	0.73	16	−1.684	0.094	4.03	0.68	6	−0.313	0.755
	31. Understanding of data through homepage	User	4.07	0.92	24	−1.714	0.088	3.87	0.96	25	0.180	0.857
	31. Understanding of data through homepage	Librarian	4.30	0.82	19	−1.714	0.088	3.85	0.88	26	0.180	0.857
	32. Sufficiency of electronic data	User	3.92	0.92	33	−0.350	0.726	3.59	0.98	40	−0.237	0.813
	32. Sufficiency of electronic data	Librarian	3.97	0.98	36	−0.350	0.726	3.62	0.86	41	−0.237	0.813
	33. Easiness of using homepage	User	4.05	0.94	28	−1.678	0.095	3.79	1.01	32	−0.475	0.635
	33. Easiness of using homepage	Librarian	4.27	0.76	23	−1.678	0.095	3.86	0.88	25	−0.475	0.635
Service	34. Exhibition service	User	3.82	0.87	38	−0.777	0.438	3.83	0.91	28	−0.868	0.386
	34. Exhibition service	Librarian	3.92	0.85	38	−0.777	0.438	3.94	0.76	17	−0.868	0.386
	35. Performance service	User	3.75	0.86	40	0.170	0.865	3.67	0.90	36	−1.246	0.214
	35. Performance service	Librarian	3.73	0.90	41	0.170	0.865	3.85	0.95	26	−1.246	0.214
	36. Education service	User	3.94	0.82	32	−1.310	0.192	3.81	0.88	31	−1.721	0.087
	36. Education service	Librarian	4.11	0.81	31	−1.310	0.192	4.03	0.76	6	−1.721	0.087
	37. Experience service	User	3.86	0.86	36	−0.005	0.996	3.67	0.96	38	−0.741	0.460
	37. Experience service	Librarian	3.86	0.93	39	−0.005	0.996	3.77	0.84	34	−0.741	0.460
	38. Community service	User	3.73	0.87	41	−0.696	0.487	3.57	0.97	41	−1.014	0.312
	38. Community service	Librarian	3.82	0.88	40	−0.696	0.487	3.71	0.80	37	−1.014	0.312
Locality (openness)	39. Get the feeling of welcoming	User	4.07	0.88	25	−1.730	0.085	3.98	0.86	15	−0.686	0.494
	39. Get the feeling of welcoming	Librarian	4.29	0.78	21	−1.730	0.085	4.06	0.70	3	−0.686	0.494
	40. Environment enabling everyone to use	User	4.40	0.72	1	−0.265	0.792	4.22	0.82	3	−0.694	0.489
	40. Environment enabling everyone to use	Librarian	4.42	0.72	10	−0.265	0.792	4.30	0.66	1	−0.694	0.489
	41. Contribution to the cultural life of residents	User	4.34	0.69	3	−1.227	0.221	4.22	0.84	3	−0.042	0.967
	41. Contribution to the cultural life of residents	Librarian	4.47	0.73	6	−1.227	0.221	4.23	0.70	2	−0.042	0.967

Area	Item	Type	Importance			T	p	Satisfaction			T	p
Area	Item	Type	M	SD	Rank	T	p	M	SD	Rank	T	p
Information provision (collection)	1. Providing latest information	User	4.10	0.77	21	−3.988	0.000^**	3.94	0.74	21	−0.559	0.577
	1. Providing latest information	Librarian	4.55	0.64	1	−3.988	0.000^**	4.00	0.74	10	−0.559	0.577
	2. Providing various information (sufficiency)	User	4.14	0.78	15	−3.519	0.001^**	3.90	0.79	23	−0.231	0.818
	2. Providing various information (sufficiency)	Librarian	4.53	0.64	2	−3.519	0.001^**	3.92	0.77	19	−0.231	0.818
	3. Convenience of information access	User	4.15	0.73	12	−2.543	0.012^*	3.97	0.79	16	0.114	0.909
	3. Convenience of information access	Librarian	4.42	0.70	10	−2.543	0.012^*	3.95	0.79	15	0.114	0.909
	4. Accuracy of providing information	User	4.11	0.72	20	−3.436	0.001^**	3.95	0.75	18	−0.280	0.780
	4. Accuracy of providing information	Librarian	4.49	0.68	4	−3.436	0.001^**	3.98	0.79	13	−0.280	0.780
Librarians (employees)	5. Employees' professionalism	User	4.20	0.76	9	−2.518	0.013^*	4.13	0.74	8	1.110	0.268
	5. Employees' professionalism	Librarian	4.49	0.68	4	−2.518	0.013^*	4.00	0.77	10	1.110	0.268
	6. Kindness of employees	User	4.31	0.80	4	−1.018	0.310	4.36	0.65	1	3.058	0.003^**
	6. Kindness of employees	Librarian	4.42	0.68	10	−1.018	0.310	4.05	0.69	5	3.058	0.003^**
	7. Employees' flexibility	User	4.10	0.75	22	−0.594	0.553	4.13	0.76	7	2.913	0.004^**
	7. Employees' flexibility	Librarian	4.17	0.81	28	−0.594	0.553	3.80	0.73	32	2.913	0.004^**
	8. Employees' creativity	User	3.85	0.86	37	−3.233	0.001^*	3.99	0.83	11	2.535	0.012^**
	8. Employees' creativity	Librarian	4.26	0.79	25	−3.233	0.001^*	3.68	0.77	38	2.535	0.012^**
	9. Employees' willingness to challenge	User	3.82	0.92	39	−1.911	0.058	3.99	0.83	11	1.651	0.100
	9. Employees' willingness to challenge	Librarian	4.08	0.85	32	−1.911	0.058	3.78	0.80	33	1.651	0.100
	10. Employees' active attitude	User	4.13	0.87	19	−2.486	0.014^*	4.21	0.78	5	2.721	0.007^**
	10. Employees' active attitude	Librarian	4.44	0.70	8	−2.486	0.014^*	3.89	0.77	22	2.721	0.007^**
Space (facilities)	11. Convenience of space	User	4.21	0.83	8	−1.946	0.053	4.10	0.81	9	0.915	0.361
	11. Convenience of space	Librarian	4.44	0.66	8	−1.946	0.053	3.98	0.75	13	0.915	0.361
	12. Restfulness of space	User	4.23	0.82	5	−0.326	0.745	4.15	0.82	6	1.238	0.217
	12. Restfulness of space	Librarian	4.27	0.71	23	−0.326	0.745	4.00	0.76	10	1.238	0.217
	13. Diversity of space	User	4.06	0.86	27	−0.884	0.378	3.97	0.84	16	1.754	0.081
	13. Diversity of space	Librarian	4.17	0.74	28	−0.884	0.378	3.74	0.86	35	1.754	0.081
	14. Restfulness of facility/environment	User	4.38	0.69	2	−1.308	0.192	4.23	0.74	2	1.493	0.137
	14. Restfulness of facility/environment	Librarian	4.52	0.66	3	−1.308	0.192	4.06	0.76	3	1.493	0.137
	15. Availability of computer/equipment	User	4.10	0.84	22	−0.826	0.410	3.90	0.88	23	0.137	0.891
	15. Availability of computer/equipment	Librarian	4.20	0.71	27	−0.826	0.410	3.88	0.83	23	0.137	0.891
	16. Degree of space sharing	User	3.91	0.85	34	−0.447	0.655	3.94	0.86	19	2.091	0.038^*
	16. Degree of space sharing	Librarian	3.97	0.88	36	−0.447	0.655	3.67	0.90	39	2.091	0.038^*
Program (contents)	17. Faithfulness of program contents	User	4.23	0.78	5	−2.095	0.038^*	3.94	0.72	19	−0.643	0.521
	17. Faithfulness of program contents	Librarian	4.47	0.66	6	−2.095	0.038^*	4.02	0.73	8	−0.643	0.521
	18. Diversity of programs	User	4.20	0.86	9	−0.677	0.499	3.79	0.84	34	−1.103	0.271
	18. Diversity of programs	Librarian	4.29	0.80	21	−0.677	0.499	3.92	0.81	19	−1.103	0.271
	19. Program operator's professionalism	User	4.16	0.84	11	−1.923	0.056	3.82	0.78	30	−0.935	0.351
	19. Program operator's professionalism	Librarian	4.39	0.70	13	−1.923	0.056	3.92	0.69	19	−0.935	0.351
	20. Differentiation from existing programs	User	3.96	0.91	31	−0.413	0.680	3.78	0.85	35	0.883	0.379
	20. Differentiation from existing programs	Librarian	4.02	0.83	33	−0.413	0.680	3.67	0.79	39	0.883	0.379
	21. Uniqueness of programs	User	3.90	0.91	35	−0.823	0.412	3.65	0.82	39	−0.629	0.530
	21. Uniqueness of programs	Librarian	4.02	0.87	33	−0.823	0.412	3.73	0.76	36	−0.629	0.530
	22. Sufficiency of program data	User	4.14	0.75	15	0.006	0.995	3.85	0.75	27	−0.262	0.794
	22. Sufficiency of program data	Librarian	4.14	0.76	30	0.006	0.995	3.88	0.73	23	−0.262	0.794
	23. Program suitability with complex cultural space	User	4.15	0.74	12	−0.852	0.395	3.86	0.73	26	0.218	0.828
	23. Program suitability with complex cultural space	Librarian	4.24	0.77	26	−0.852	0.395	3.83	0.69	29	0.218	0.828
Accessibility	24. Appropriate information facility	User	4.03	0.76	29	−2.415	0.017^*	3.98	0.82	14	0.368	0.713
	24. Appropriate information facility	Librarian	4.30	0.68	19	−2.415	0.017^*	3.94	0.76	17	0.368	0.713
	25. Convenience of visit	User	4.15	0.84	12	−1.944	0.053	3.79	0.96	32	−0.389	0.697
	25. Convenience of visit	Librarian	4.38	0.67	14	−1.944	0.053	3.85	0.86	26	−0.389	0.697
	26. Suitability of location	User	4.07	0.87	25	−2.410	0.017^*	3.83	0.92	28	−0.059	0.953
	26. Suitability of location	Librarian	4.36	0.69	15	−2.410	0.017^*	3.83	0.83	29	−0.059	0.953
	27. Connection with surrounding facilities	User	4.00	0.86	30	0.000	1.000	3.67	1.03	36	−0.899	0.370
	27. Connection with surrounding facilities	Librarian	4.00	0.84	35	0.000	1.000	3.80	0.73	31	−0.899	0.370
	28. Convenience of use	User	4.22	0.81	7	−1.121	0.264	4.06	0.90	10	0.317	0.752
	28. Convenience of use	Librarian	4.35	0.67	16	−1.121	0.264	4.02	0.71	8	0.317	0.752
	29. Convenience of information access system	User	4.14	0.82	15	−1.494	0.137	3.92	0.85	22	−0.272	0.786
	29. Convenience of information access system	Librarian	4.32	0.75	18	−1.494	0.137	3.95	0.75	15	−0.272	0.786
	30. Service provision capacity	User	4.14	0.87	15	−1.684	0.094	3.99	0.86	11	−0.313	0.755
	30. Service provision capacity	Librarian	4.35	0.73	16	−1.684	0.094	4.03	0.68	6	−0.313	0.755
	31. Understanding of data through homepage	User	4.07	0.92	24	−1.714	0.088	3.87	0.96	25	0.180	0.857
	31. Understanding of data through homepage	Librarian	4.30	0.82	19	−1.714	0.088	3.85	0.88	26	0.180	0.857
	32. Sufficiency of electronic data	User	3.92	0.92	33	−0.350	0.726	3.59	0.98	40	−0.237	0.813
	32. Sufficiency of electronic data	Librarian	3.97	0.98	36	−0.350	0.726	3.62	0.86	41	−0.237	0.813
	33. Easiness of using homepage	User	4.05	0.94	28	−1.678	0.095	3.79	1.01	32	−0.475	0.635
	33. Easiness of using homepage	Librarian	4.27	0.76	23	−1.678	0.095	3.86	0.88	25	−0.475	0.635
Service	34. Exhibition service	User	3.82	0.87	38	−0.777	0.438	3.83	0.91	28	−0.868	0.386
	34. Exhibition service	Librarian	3.92	0.85	38	−0.777	0.438	3.94	0.76	17	−0.868	0.386
	35. Performance service	User	3.75	0.86	40	0.170	0.865	3.67	0.90	36	−1.246	0.214
	35. Performance service	Librarian	3.73	0.90	41	0.170	0.865	3.85	0.95	26	−1.246	0.214
	36. Education service	User	3.94	0.82	32	−1.310	0.192	3.81	0.88	31	−1.721	0.087
	36. Education service	Librarian	4.11	0.81	31	−1.310	0.192	4.03	0.76	6	−1.721	0.087
	37. Experience service	User	3.86	0.86	36	−0.005	0.996	3.67	0.96	38	−0.741	0.460
	37. Experience service	Librarian	3.86	0.93	39	−0.005	0.996	3.77	0.84	34	−0.741	0.460
	38. Community service	User	3.73	0.87	41	−0.696	0.487	3.57	0.97	41	−1.014	0.312
	38. Community service	Librarian	3.82	0.88	40	−0.696	0.487	3.71	0.80	37	−1.014	0.312
Locality (openness)	39. Get the feeling of welcoming	User	4.07	0.88	25	−1.730	0.085	3.98	0.86	15	−0.686	0.494
	39. Get the feeling of welcoming	Librarian	4.29	0.78	21	−1.730	0.085	4.06	0.70	3	−0.686	0.494
	40. Environment enabling everyone to use	User	4.40	0.72	1	−0.265	0.792	4.22	0.82	3	−0.694	0.489
	40. Environment enabling everyone to use	Librarian	4.42	0.72	10	−0.265	0.792	4.30	0.66	1	−0.694	0.489
	41. Contribution to the cultural life of residents	User	4.34	0.69	3	−1.227	0.221	4.22	0.84	3	−0.042	0.967
	41. Contribution to the cultural life of residents	Librarian	4.47	0.73	6	−1.227	0.221	4.23	0.70	2	−0.042	0.967

Note(s): *: When the significance probability (p-value) is less than the significance level of 0.05

**: When the significance probability (p-value) is less than the significance level 0.01

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