Information provision (collections: 1 (providing latest information), 3 (convenience of information access), 4 (accuracy of providing information)

Librarians (employees): 5 (employees' professionalism), 6 (kindness of employees), 7 (employees' flexibility), 10 (employees' active attitude)

Spaces (facilities): 11 (convenience of space), 12 (restfulness of space), 14 (restfulness of facility/environment)

Programs (contents):17 (faithfulness of program contents)

Accessibility: 28 (accessibility of use), 29 (convenience of information access system), 30 (service provision capacity)

Locality (openness): 40 (environment enabling everyone to use), 41 (contribution to cultural life of residents)

Information provision (collections: 1 (providing latest information), 2 (providing various information), 3 (convenience of information access), 4 (accuracy of providing information)

Librarians (employees: 5 (employees' professionalism), 6 (kindness of employees)

Spaces (facilities): 11 (convenience of space), 12 (restfulness of space), 14 (restfulness of facility/environment)

Programs (contents: 17 (faithfulness of program contents), 18 (diversity of programs), 19 (program operator's professionalism)

Accessibility: 24 (appropriate information facilities), 28 (accessibility of use), 29 (convenience of information access system), 30 (service provision capacity)

Locality (openness: 39 (getting the feeling of welcoming), 40 (environment enabling everyone to use), 41 (contribution to cultural life of residents)

Librarians (employees: 2 (providing various information)

Spaces (facilities): 15 (availability of computers/equipment)

Programs (contents: 18 (diversity of programs, 19 (program operator's professionalism), 22 (sufficiency of program data), 23 (program sufficiency with complex cultural space)

Accessibility: 25 (convenience of visit), 31 (understanding data through homepage)

Librarians (employees: 8 (employees' creativity), 10 (employees' active attitude)

Programs (contents: 23 (program sufficiency with complex cultural space)

Accessibility: 25 (convenience of visit)), 26 (suitability of location), 31 (understanding data through homepage), 33 (easiness of homepage use)

Programs (contents: 20 (differentiation from existing programs), 21 (uniqueness of programs)

Accessibility: 26 (suitability of location), 27 (connection with surrounding facilities), 32 (sufficiency of electronic data), 33 (easiness of homepage use)

Service: 34 ((exhibition service, 35 (performance service), 36 (education service), 37 (experience service), 38 (community service)

Librarians (employees): 5 (employees' professionalism), 7 (employees' flexibility), 9 (employees' willingness to challenge)

Spaces (facilities): 13 (diversity of space) 16 (degree of space sharing)

Programs (contents: 20 differentiation from existing programs), 21 (uniqueness of program), 22 (sufficiency of program data)

Accessibility: 27 (connection with surrounding facilities), 32 (sufficiency of electronic data)

Service: 35 (performance service), 37 (experience service), 38 (community service))

Librarians (employees: 8 (employees' creativity), 9 (employees' willingness to challenge)

Spaces (facilities): 13 (diversity of space, 16 (degree of space sharing)

Accessibility: 24 (appropriate information facility)

Locality (openness): 39 (getting the feeling of welcoming)

Service: 34 (exhibition service), 36 (education service)