New library services and their negative impacts due to the COVID-19
| What are the new library services introduced in your library due to the COVID-19, thus having a negative impact on the library users? | |||
|---|---|---|---|
| Domains (Core ideas) | Categories | Frequency | Percent |
| Technology impact (f = 22, 68.8%) | High cost of Internet data bundles | 7 | 31.8% |
| Poor Internet connectivity | 5 | 22.7% | |
| Some clients do not have access to advanced digital devices to write exams, especially those in rural areas | 3 | 13.6% | |
| Online service/students failed because of writing exams online | 3 | 13.6% | |
| Some staff do not have laptops to answer queries promptly leading to slow response of library inquiries | 2 | 9.1% | |
| Some library users are so poor to afford online resources. e.g. access to the internet | 1 | 4.5% | |
| The attendance for 2021 is better, but a lot of students do not attend because they need a smartphone or laptop and data to attend this training | 1 | 4.5% | |
| Total | 22 | 100% | |
| Management impact (f = 10, 31.2%) | The process of booking appointments first frustrates the students | 2 | 18.2% |
| Circulation of books was no longer allowed out to our staff, students and outside partners | 2 | 18.2% | |
| The library/university introduced a booking system that is not well managed, thus making it difficult for students to access the library | 1 | 9.1% | |
| Not having access to print copies of sources | 1 | 9.1% | |
| Closure of the study area and library commons | 1 | 9.1% | |
| Day visitors and students from other universities were not allowed | 1 | 9.1% | |
| Students are not allowed to use the library until 16:00 only | 1 | 9.1% | |
| Having to make an appointment to get hard copies | 1 | 9.1% | |
| Difficulty in getting inter library loans books, especially those that are out of the county | 1 | 9.1% | |
| Total | 11 | 100.0% | |
| What are the new library services introduced in your library due to the COVID-19, thus having a negative impact on the library users? | |||
|---|---|---|---|
| Domains (Core ideas) | Categories | Frequency | Percent |
| Technology impact ( | High cost of Internet data bundles | 7 | 31.8% |
| Poor Internet connectivity | 5 | 22.7% | |
| Some clients do not have access to advanced digital devices to write exams, especially those in rural areas | 3 | 13.6% | |
| Online service/students failed because of writing exams online | 3 | 13.6% | |
| Some staff do not have laptops to answer queries promptly leading to slow response of library inquiries | 2 | 9.1% | |
| Some library users are so poor to afford online resources. e.g. access to the internet | 1 | 4.5% | |
| The attendance for 2021 is better, but a lot of students do not attend because they need a smartphone or laptop and data to attend this training | 1 | 4.5% | |
| Management impact ( | The process of booking appointments first frustrates the students | 2 | 18.2% |
| Circulation of books was no longer allowed out to our staff, students and outside partners | 2 | 18.2% | |
| The library/university introduced a booking system that is not well managed, thus making it difficult for students to access the library | 1 | 9.1% | |
| Not having access to print copies of sources | 1 | 9.1% | |
| Closure of the study area and library commons | 1 | 9.1% | |
| Day visitors and students from other universities were not allowed | 1 | 9.1% | |
| Students are not allowed to use the library until 16:00 only | 1 | 9.1% | |
| Having to make an appointment to get hard copies | 1 | 9.1% | |
| Difficulty in getting inter library loans books, especially those that are out of the county | 1 | 9.1% | |