LM1 – Library users do not have the gadget to use these services

LM1 – Poor network connectivity

LM1 – Lack of data

LM2 – Adults have challenges interacting with information technologies

LM2 – Some library users are reluctant to use information technology

LM3 – Outstanding items which block registration

LM3 – Clients get to keep a library item for an extended period which disadvantages others