LM1 – BOTsa

• − a library Chatbot, launched officially in January 2020

• - It was launched at the time when COVID-19 emerges

• - BOTsa was developed to answer basic library-related inquiries automatically

• - Library-related inquiries that Chatbot cannot answer are automatically redirected to the e-mail boxes of academic librarians to be attended

• - BOTsa is a Tswana word meaning “ask”

• - Library users can send library inquiries to the library Chatbot 24/7

• - The idea of BOTsa (Chatbot) was to reduce the number of library users flocking to the information desk with the same inquiries (especially the first entering students)

• - This system (BOTsa) became helpful during the lockdown as the university moved to an online platform, and students were restricted from visiting the library premises physically

LM2 – The library online booking system was introduced during the COVID-19 to manage the number of students entering and using the library

LM2 – the use of the Library App

LM2 – the drop box for returning loaned books

LM3 – Library users can inquire using social media

LM3 – Block renewals for books issued to students