Table 2

Overview of derived clusters

ClusterItemRank(Count)*Weighted sum**
LeadershipInstilling Trust1(3) 2(4) 3(3) 4(1)24
Creating Purpose1(4) 2(3) 3(1) 4(2) 5(1)26
Leading in Uncertain Times1(2) 3(1) 4(2) 5(4) 6(2)35
Enabling People2(3) 3(4) 4(3) 6(1)36
Listening1(2) 2(1) 3(2) 4(1) 5(5)39
Influencing4(2) 5(1) 6(8)61
StrategyVisionary Thinking1(7) 2(4)15
Knowledge about Strategy1(4) 2(7)18
CollaborationKnowledge Sharing1(3) 2(5) 4(2) 6(1)27
Customer Centricity1(4) 2(2) 3(2) 4(2) 5(1)27
Co-Creation with Customer1(1) 2(1) 4(3) 5(4) 6(2)47
Team Orientation1(2) 2(1) 3(1) 4(2) 5(5)40
Enjoy Collaboration1(1) 2(2) 3(2) 5(1) 6(5)46
Relationship-Building with Customer3(6) 4(2) 6(3)44
Personality TraitsHonesty1(3) 2(2) 4(2) 7(1) 8(1) 9(1)39
Passion1(4) 2(2) 3(1) 6(1) 9(1) 10(1) 11(1)47
Openness2(1) 3(5) 4(1) 6(3) 7(1)46
Resilience1(2) 2(2) 3(1) 5(1) 6(1) 10(3)50
Empathy2(1) 3(2) 4(3) 5(2) 6(1) 7(1) 8(1)51
Curiosity2(1) 4(1) 5(4) 6(1) 7(1) 8(1) 9(1) 11(1)67
Proactiveness1(1) 2(1) 4(2) 6(1) 7(2) 8(1) 10(1) 11(2)71
Courage4(1) 5(1) 6(2) 7(2) 8(1) 9(1) 10(1) 11(2)84
Flexibility2(1) 3(1) 7(2) 8(4) 10(1) 11(2)83
Self-Awareness3(1) 5(2) 6(1) 8(2) 9(2) 10(3)83
Social Competence1(1) 4(1) 5(1) 7(1) 9(4) 10(1) 11(2)85
Chang ManagementAgility1(7) 2(4)15
Accept Change1(4) 2(7)18
Data ManagementUnderstand Value of Data1(7) 2(4)15
Data-Driven Decision-Making1(4) 2(6)16
SkillsHolistic Thinking1(3) 2(3) 3(3) 4(1) 6(1)28
Understanding the Business Model1(3) 3(4) 5(2) 6(2)37
Communication1(4) 3(1) 4(3) 6(1) 7(2)39
Critical Thinking2(2) 3(1) 4(2) 5(2) 6(3)43
Problem Solving1(1) 2(2) 3(1) 4(2) 5(3) 6(1) 8(1)45
Systems Thinking2(3) 4(2) 7(2) 8(4)60
Presentation2(1) 3(1) 4(1) 5(2) 6(1) 7(3) 8(2)62
Project Management5(2) 6(2) 7(4) 8(2)76

Note(s): *Rank (Count) represents how the experts set the priorities among items. For example, 1(3) in the first item indicates that three experts deemed instilling trust the topmost requirement; 2(4) indicates that four experts deemed this item the second most important requirement and so on

**Weighted Sum was calculated using the ranks and counts. Accordingly, instilling trust was ranked first three times, second four times, third three times and fourth once. Thus, (3 × 1) + (2 × 4) + (3 × 3) + (4 × 1) = 24. Hence, the lower the sum, the more important the item

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