Table 2. Summary of the interview... | Emerald Publishing

Table 2.

Summary of the interview results

Respondent	Company	Highlights
AA	A: Ship chandler	Impact of low productivity of trucks to operation: – Affects operation cost and fixed cost of maintaining trucks Key factors that lead to low productivity of trucks: – Inaccuracy of vessel ETA, truck congestion – Lack of communication with the port – Fragmented deliveries Productivity of trucks can be improved by: – Consolidation of items into a single truck
BB	S: Digital technology company	Key factors that lead to low productivity of trucks: – Lack of reliable information – Fragmented deliveries Productivity of trucks can be improved by: – Integrating systems with the port and truck- pooling initiative Key considerations to implement: – Cost and reliability
CC	W: Ship chandler	Impact of low productivity of trucks to operation: – Affects the delivery schedule and cost Key factors that lead to low productivity of trucks: – Lack of communication and truck congestion Productivity of trucks can be improved by: – Consolidation hub
DD	Z: Polytechnic	Impact of low productivity of trucks to operation: – Affects the crews’ morale, and delays can be costly Key factors that lead to low productivity of trucks: – May limit the capacity of the port to run efficiently, and possibly affect the port’s reputation Possible factors that may cause delays at the port: – Crew inspection of items and custom inspection The port can help by: – Giving advice on the best timing to enter the port

Respondent	Company	Highlights
AA	A: Ship chandler	Impact of low productivity of trucks to operation:– Affects operation cost and fixed cost of maintaining trucksKey factors that lead to low productivity of trucks:– Inaccuracy of vessel ETA, truck congestion– Lack of communication with the port– Fragmented deliveriesProductivity of trucks can be improved by:– Consolidation of items into a single truck
BB	S: Digital technology company	Key factors that lead to low productivity of trucks:– Lack of reliable information– Fragmented deliveriesProductivity of trucks can be improved by:– Integrating systems with the port and truck- pooling initiativeKey considerations to implement:– Cost and reliability
CC	W: Ship chandler	Impact of low productivity of trucks to operation:– Affects the delivery schedule and costKey factors that lead to low productivity of trucks:– Lack of communication and truck congestionProductivity of trucks can be improved by:– Consolidation hub
DD	Z: Polytechnic	Impact of low productivity of trucks to operation:– Affects the crews’ morale, and delays can be costlyKey factors that lead to low productivity of trucks:– May limit the capacity of the port to run efficiently, and possibly affect the port’s reputationPossible factors that may cause delays at the port:– Crew inspection of items and custom inspectionThe port can help by:– Giving advice on the best timing to enter the port