t-test results of each port service component
| Port service component | No. of samples | Mean | Standard deviation | t-value | p> ǀtǀ | Acceptance | |
|---|---|---|---|---|---|---|---|
| Ship and cargo safety | Study 1 | 121 | 4.405 | 0.653 | 0.925 | 0.356 | x |
| Study 2 | 133 | 4.481 | 0.658 | ||||
| Speed and flexibility of cargo handling | Study 1 | 121 | 4.364 | 0.606 | 2.009 | 0.046 | o |
| Study 2 | 133 | 4.519 | 0.623 | ||||
| Berthing schedule and reliability of cargo handling | Study 1 | 121 | 4.314 | 0.696 | 3.818 | 0.000 | o |
| Study 2 | 133 | 4.624 | 0.598 | ||||
| Subsidiary services such as water, oil and supplies for ships | Study 1 | 121 | 3.388 | 0.830 | 4.962 | 0.000 | o |
| Study 2 | 133 | 3.880 | 0.739 | ||||
| Port service component | No. of samples | Mean | Standard deviation | Acceptance | |||
|---|---|---|---|---|---|---|---|
| Ship and cargo safety | Study 1 | 121 | 4.405 | 0.653 | 0.925 | 0.356 | x |
| Study 2 | 133 | 4.481 | 0.658 | ||||
| Speed and flexibility of cargo handling | Study 1 | 121 | 4.364 | 0.606 | 2.009 | 0.046 | o |
| Study 2 | 133 | 4.519 | 0.623 | ||||
| Berthing schedule and reliability of cargo handling | Study 1 | 121 | 4.314 | 0.696 | 3.818 | 0.000 | o |
| Study 2 | 133 | 4.624 | 0.598 | ||||
| Subsidiary services such as water, oil and supplies for ships | Study 1 | 121 | 3.388 | 0.830 | 4.962 | 0.000 | o |
| Study 2 | 133 | 3.880 | 0.739 | ||||
Source(s): Authors' own work based on survey results
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