Overview of the empirical data
| Service managers | Internal salespeople | External salespeople | Customers | |
|---|---|---|---|---|
| Interviews/Interviewees | 6/6 | 9/9 | 7/14 | 8/8 |
| Average duration and range of interviews | 78 min, 65–96 min | 75 min, 38–100 min | 50 min, 37–65 min | 69 min, 37–98 min |
| Acronyms used in the findings | SM | IS | ES | C |
| Service managers | Internal salespeople | External salespeople | Customers | |
|---|---|---|---|---|
| 6/6 | 9/9 | 7/14 | 8/8 | |
| 78 min, 65–96 min | 75 min, 38–100 min | 50 min, 37–65 min | 69 min, 37–98 min | |
| SM | IS | ES | C |
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