Table 1 Job titles and number of... | Emerald Publishing

Table 1

Job titles and number of critical incidents

Resp.	Job title	No. of critical incidents: satisfaction → dissatisfaction
1	Managing director	3
2	Managing director	2
3	General manager	4
4	General manager	3
5	Commercial director	3
6	Account manager	2
Resp.		# of critical incidents: dissatisfaction → satisfaction
1	Managing director	2
2	Managing director	1
3	General manager	2
4	General manager	4
5	Commercial director	1
6	Account manager	2

Resp.	Job title	No. of critical incidents: satisfaction → dissatisfaction
1	Managing director	3
2	Managing director	2
3	General manager	4
4	General manager	3
5	Commercial director	3
6	Account manager	2
Resp.		# of critical incidents: dissatisfaction → satisfaction
1	Managing director	2
2	Managing director	1
3	General manager	2
4	General manager	4
5	Commercial director	1
6	Account manager	2

Source:

Derived from the analysis of this study