The sample
| Company | Total sample size N = 339 | Collected feedback n = 90 |
|---|---|---|
| A | N = 174 customers | n = 54 filled-in questionnaires, response rate 31.0% |
| B | N = 38 customers | n = 13 filled-in questionnaires, response rate 34.2% |
| C | N = 127 customers | n = 23 filled-in questionnaires, response rate 18.1% |
| Total sample size | Collected feedback | |
|---|---|---|
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