Table A1

Summary statistics of survey items

MeanSTDAVEComposite reliabilityCronbach's alpha
Purpose of PMS  0.6030.9310.951
The reasons my company measure performance are to
Communicate strategy to employees3.5451.353   
Communicate strategy to external stakeholders3.8221.501   
Communicate direction3.8751.327   
Establish and communicate business position3.8221.300   
Review business strategy4.2121.326   
Challenge assumptions in strategy4.4051.299   
Check that business strategy is being implemented4.2841.313   
Manage strategy implementation4.3831.243   
Plan strategic actions of the business4.3901.309   
CSR  0.6490.9280.91
In comparison with the industry average, how would you rate the performance of your company over the last two years in terms of the following indicators?
Supporting employees who acquire additional education4.1671.213   
Deploying flexible company policies to enable employees to better coordinate work and personal life3.8221.315   
Giving adequate contributions to charities3.6211.360   
Using a program that is in place to reduce the amount of energy and materials wasted in our business4.0111.277   
Encouraging partnerships with local businesses and schools to benefit the society3.7081.396   
Improving sustainability through our product designs3.8561.349   
Improving sustainability via our product return policies/processes3.8451.286   
Risk-taking (developed and validated for use in this study)  0.5410.8750.842
My company has an operating top management philosophy of
Strong emphasis on research and development, technological leadership and innovations4.3791.261   
Strong proclivity to high-risk, high-return investments3.4771.322   
Growth strategy primarily through external financing (borrowings, capital issues, etc.)3.2881.480   
Very competitive, “undo-the-competitors” philosophy3.2351.413   
Mobilizing tangible resources to achieve goals4.2011.097   
Mobilizing intangible resources to pursue goals4.0531.198   

Note(s): This table summarizes the responses for each of our latent survey constructs. Average variance extracted (AVE), composite reliability and Cronbach's alphas are computed and shown in the far-right columns

Source(s): (Adapted from Kaplan and Norton 1996; Maignan and Ferrell 2000)

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