1) Were you familiar with the dispute resolution program or resolution of grievances offered by your university?

Yes – 6

No – 30

 2) Have you heard of 'Mediation' before?

Yes–32

No – 4

 3) What is your understanding on 'Mediation'?

- A process where someone help others resolve dispute by providing suggestion or solution.

9

- A process where an impartial person help disputing parties communicate and resolve their issue based without providing solution or suggestion.

25

- No Idea

2

 5) From your understanding, are mediations in your university performed by professional mediators?

Yes – 6

No – 2

Not Sure – 28

 6) Assuming you have an interpersonal conflict with a student and communication has breakdown, who will you first reach out to resolve the situation?

Course Lecturer – 8

Program Leader – 6

Department Administrator – 2

Will Not Escalate – 20

 7) Assuming you have an interpersonal conflict with a lecturer and communication has breakdown, who will you first reach out to resolve the situation?

Course Lecturer – 18

Program Leader – 6

Department Administrator – 3

Will Not Escalate – 9

 8) Assuming you have an interpersonal conflict on campus and your university offers mediation as an alternative dispute resolution program, will you participate?

Yes – 21

No – 1

Maybe – 14

 9) Have you been involved with a dispute that involves another member (student or staff) during your studies in the university?

Yes – 8

No – 28

 10) Was your dispute related to a fellow student or a staff in the university?

Student – 3

Staff – 5

 11) Have you participated in campus dispute resolution programs offered by the university?

Yes – 7

No – 1

 12) Was the mediation process able to resolve the dispute?

No – 1

 13) If the mediation was able to resolve the dispute, in your opinion, what are the factors that made it successful?

No Response as Q12 Yes = 0

 14) If you have not participated in campus dispute resolution programs, what may be the reasons

- Dispute Resolution Program is Unavailable

5

- Fear of complication or possible retaliation

1

- Filing Complaint is cumbersome and provide no immediate result.

2

 15) If the mediation was unable to resolve the dispute, in your opinion, what do you wish to improve?

- Ability to nominate mediators from other institutions

5

- Ability to schedule for additional mediation sessions

2

- Ability to pursue other forms of alternative dispute resolution (e.g. minitrial)

2

 16) If the dispute was unable to be resolved at a faculty level, will you pursue the case to higher disciplinary body, such as the vice-chancellor?

Yes – 4

No – 4

 17) Would you consider mediation as an effective tool to resolve interpersonal conflicts in universities?

Yes – 28

No – 8

 18) Would you recommend your friends to mediate if they encounter interpersonal dispute on campus?

Yes – 27

No – 9

 19) Do you know anyone who has also experienced interpersonal dispute at a university in Hong Kong?

Yes – 9

No – 27

Note: Q4 omitted due to numbering error, Q20 to Q22 are invitation to interview questions.