Questions Responses 1) Are you familiar...

Questions	Responses
1) Are you familiar with the dispute resolution program or resolution of grievances offered in your university?	Yes – 1 No – 3
2) Have you heard of 'Mediation' before?	Yes – 1 No – 1
3) What is your understanding on 'Mediation'?
- A process where an impartial person help disputing parties communicate and resolve their issue based without providing solution or suggestion.	4
4) Is mediation available or promoted in your university as a means to resolve interpersonal disputes on campus?	Yes – 1 No – 2 Not Sure – 1
5) From your understanding, are mediations in your university performed by professional mediators?	Yes – 1 No – 1 Not Sure – 2
6) Have you or member of staff in your department / faculty been trained on mediation techniques?	Yes – 1 No – 3
7) To the best of your knowledge, has interpersonal dispute (student or staff) occurred in your department / faculty?	Yes – 3 Not Sure – 1
8) Have you handled a dispute that involves another member (student or staff) in your university?	Yes – 3 No – 1
9) Was the dispute related to a student or a staff in your university?	Student - 2 Staff – 2
10) Are there protocols to protect the anonymity of individuals who filed for complaint?	Yes – 3 No – 1
11) Is the dispute handled through the mediation process?	Yes – 1 No – 3
12) If the mediation was able to resolve the dispute, in your opinion, what are the factors that made it successful?
Flexibility and control over the settlement
13) Was the existing dispute resolution mechanism able to resolve the dispute?	Yes -2 No -1
14) Are you comfortable with the existing dispute resolution mechanism?	Yes -2 No -1
15) In your opinion, what may be the limitations to the existing dispute resolution mechanism?
- The panel members may lack relevant knowledge or experience in handling such matters.
- Process not transparent, power difference between students, teachers and faculty
16) If mediation is available in your university, would you consider it as an effective tool for resolving interpersonal conflicts?	Yes -2 No -1
17) What is your understanding in regard to confidentiality?
- Personal particulars of the parties under dispute should not be disclosed to unrelated parties.
- Privacy and respect to the complainant
18) What is your understanding in regard to impartiality?
- The mechanism and members of the grievance committee should not favor any parties under dispute.
- No conflict of interest, not favoring a particular party
- Never really achievable especially within a school setting
19) What is your understanding in regard to conflict of interest?
Have presumptions over or even vested interests with either or both of the stakeholders
When a person derives personal benefit from actions or decisions made in their official capacity
20) In your opinion, what criteria are considered favorable outcome in regard to dispute resolution?
- When both parties come to a consensus regarding a mutually agreed solution that is fair and constructive
- According to laws and institutional regulations, parties under dispute have the chance to present their
evidence and views before final decision.
21) In your opinion, would mediation become a trend in resolving interpersonal dispute in universities?	Yes -1 No -3
22) Would you like to further assist in our research by participating in the follow-up interview?	Yes -3 No -1

Questions	Responses
1) Are you familiar with the dispute resolution program or resolution of grievances offered in your university?	Yes – 1 No – 3
2) Have you heard of 'Mediation' before?	Yes – 1 No – 1
3) What is your understanding on 'Mediation'?
- A process where an impartial person help disputing parties communicate and resolve their issue based without providing solution or suggestion.	4
4) Is mediation available or promoted in your university as a means to resolve interpersonal disputes on campus?	Yes – 1 No – 2 Not Sure – 1
5) From your understanding, are mediations in your university performed by professional mediators?	Yes – 1 No – 1 Not Sure – 2
6) Have you or member of staff in your department / faculty been trained on mediation techniques?	Yes – 1 No – 3
7) To the best of your knowledge, has interpersonal dispute (student or staff) occurred in your department / faculty?	Yes – 3 Not Sure – 1
8) Have you handled a dispute that involves another member (student or staff) in your university?	Yes – 3 No – 1
9) Was the dispute related to a student or a staff in your university?	Student - 2 Staff – 2
10) Are there protocols to protect the anonymity of individuals who filed for complaint?	Yes – 3 No – 1
11) Is the dispute handled through the mediation process?	Yes – 1 No – 3
12) If the mediation was able to resolve the dispute, in your opinion, what are the factors that made it successful?
Flexibility and control over the settlement
13) Was the existing dispute resolution mechanism able to resolve the dispute?	Yes -2 No -1
14) Are you comfortable with the existing dispute resolution mechanism?	Yes -2 No -1
15) In your opinion, what may be the limitations to the existing dispute resolution mechanism?
- The panel members may lack relevant knowledge or experience in handling such matters.
- Process not transparent, power difference between students, teachers and faculty
16) If mediation is available in your university, would you consider it as an effective tool for resolving interpersonal conflicts?	Yes -2 No -1
17) What is your understanding in regard to confidentiality?
- Personal particulars of the parties under dispute should not be disclosed to unrelated parties.
- Privacy and respect to the complainant
18) What is your understanding in regard to impartiality?
- The mechanism and members of the grievance committee should not favor any parties under dispute.
- No conflict of interest, not favoring a particular party
- Never really achievable especially within a school setting
19) What is your understanding in regard to conflict of interest?
Have presumptions over or even vested interests with either or both of the stakeholders
When a person derives personal benefit from actions or decisions made in their official capacity
20) In your opinion, what criteria are considered favorable outcome in regard to dispute resolution?
- When both parties come to a consensus regarding a mutually agreed solution that is fair and constructive
- According to laws and institutional regulations, parties under dispute have the chance to present their
evidence and views before final decision.
21) In your opinion, would mediation become a trend in resolving interpersonal dispute in universities?	Yes -1 No -3
22) Would you like to further assist in our research by participating in the follow-up interview?	Yes -3 No -1

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