Table 7.

ANOVA test results for public banks

Sum of squaresdfMean squareFSig.
Action-orientation
Between groups83.085327.6952.6740.047
Within groups4795.87046310.358
Total4878.955466
Receptivity to feedback
Between groups88.502329.5013.0160.030
Within groups4528.4494639.781
Total4616.951466
Source: Negi and Dangwal

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