Table I. Factor loadings of the items in...

Table I.

Factor loadings of the items in the constructs

Items	COM	TEC	PER	EXP	EOU	RES	SAT	SUP	USE
COM1	0.792	−0.207	0.479	0.465	0.486	0.281	0.423	0.285	0.293
COM2	0.880	−0.191	0.479	0.538	0.586	0.341	0.509	0.473	0.319
COM3	0.842	−0.205	0.447	0.569	0.479	0.320	0.462	0.468	0.326
TEC1	−0.126	0.809	−0.130	−0.040	−0.092	0.032	−0.171	−0.040	−0.051
TEC2	−0.264	0.874	−0.213	−0.182	−0.172	−0.010	−0.207	−0.218	−0.080
IMO	0.509	−0.225	0.943	0.632	0.462	0.278	0.575	0.402	0.353
IMP	0.518	−0.182	0.953	0.692	0.522	0.280	0.589	0.402	0.367
IMU	0.565	−0.188	0.960	0.726	0.551	0.318	0.571	0.407	0.381
EXP1	0.498	−0.116	0.614	0.888	0.507	0.377	0.482	0.438	0.242
EXP2	0.565	−0.097	0.629	0.918	0.560	0.325	0.437	0.502	0.331
EXP3	0.638	−0.163	0.706	0.917	0.624	0.315	0.500	0.542	0.359
EOU1	0.530	−0.171	0.526	0.542	0.833	0.310	0.433	0.453	0.242
EOU2	0.431	−0.104	0.245	0.372	0.729	0.283	0.273	0.337	0.276
EOU3	0.464	−0.079	0.427	0.510	0.752	0.315	0.293	0.334	0.359
RES1	0.305	−0.019	0.248	0.315	0.295	0.827	0.239	0.196	0.173
RES2	0.294	−0.006	0.239	0.287	0.315	0.866	0.279	0.204	0.203
RES3	0.344	0.054	0.284	0.340	0.367	0.810	0.248	0.237	0.266
SAT1	0.572	−0.231	0.580	0.533	0.432	0.319	0.917	0.464	0.375
SAT2	0.450	−0.186	0.511	0.449	0.381	0.228	0.901	0.382	0.389
SAT3	0.474	−0.192	0.548	0.426	0.389	0.277	0.886	0.413	0.394
SUP1	0.417	−0.130	0.311	0.423	0.384	0.155	0.364	0.826	0.272
SUP2	0.391	−0.172	0.346	0.454	0.386	0.149	0.357	0.832	0.207
SUP3	0.462	−0.155	0.431	0.524	0.484	0.291	0.434	0.841	0.283
SUP4	0.364	−0.085	0.310	0.401	0.381	0.231	0.393	0.826	0.309
USE2	0.273	−0.087	0.394	0.322	0.314	0.137	0.330	0.259	0.790
USE3	0.313	−0.037	0.261	0.264	0.262	0.221	0.356	0.279	0.819
USE4	0.306	−0.060	0.242	0.234	0.289	0.266	0.331	0.230	0.767

Items	COM	TEC	PER	EXP	EOU	RES	SAT	SUP	USE
COM1	0.792	−0.207	0.479	0.465	0.486	0.281	0.423	0.285	0.293
COM2	0.880	−0.191	0.479	0.538	0.586	0.341	0.509	0.473	0.319
COM3	0.842	−0.205	0.447	0.569	0.479	0.320	0.462	0.468	0.326
TEC1	−0.126	0.809	−0.130	−0.040	−0.092	0.032	−0.171	−0.040	−0.051
TEC2	−0.264	0.874	−0.213	−0.182	−0.172	−0.010	−0.207	−0.218	−0.080
IMO	0.509	−0.225	0.943	0.632	0.462	0.278	0.575	0.402	0.353
IMP	0.518	−0.182	0.953	0.692	0.522	0.280	0.589	0.402	0.367
IMU	0.565	−0.188	0.960	0.726	0.551	0.318	0.571	0.407	0.381
EXP1	0.498	−0.116	0.614	0.888	0.507	0.377	0.482	0.438	0.242
EXP2	0.565	−0.097	0.629	0.918	0.560	0.325	0.437	0.502	0.331
EXP3	0.638	−0.163	0.706	0.917	0.624	0.315	0.500	0.542	0.359
EOU1	0.530	−0.171	0.526	0.542	0.833	0.310	0.433	0.453	0.242
EOU2	0.431	−0.104	0.245	0.372	0.729	0.283	0.273	0.337	0.276
EOU3	0.464	−0.079	0.427	0.510	0.752	0.315	0.293	0.334	0.359
RES1	0.305	−0.019	0.248	0.315	0.295	0.827	0.239	0.196	0.173
RES2	0.294	−0.006	0.239	0.287	0.315	0.866	0.279	0.204	0.203
RES3	0.344	0.054	0.284	0.340	0.367	0.810	0.248	0.237	0.266
SAT1	0.572	−0.231	0.580	0.533	0.432	0.319	0.917	0.464	0.375
SAT2	0.450	−0.186	0.511	0.449	0.381	0.228	0.901	0.382	0.389
SAT3	0.474	−0.192	0.548	0.426	0.389	0.277	0.886	0.413	0.394
SUP1	0.417	−0.130	0.311	0.423	0.384	0.155	0.364	0.826	0.272
SUP2	0.391	−0.172	0.346	0.454	0.386	0.149	0.357	0.832	0.207
SUP3	0.462	−0.155	0.431	0.524	0.484	0.291	0.434	0.841	0.283
SUP4	0.364	−0.085	0.310	0.401	0.381	0.231	0.393	0.826	0.309
USE2	0.273	−0.087	0.394	0.322	0.314	0.137	0.330	0.259	0.790
USE3	0.313	−0.037	0.261	0.264	0.262	0.221	0.356	0.279	0.819
USE4	0.306	−0.060	0.242	0.234	0.289	0.266	0.331	0.230	0.767

Notes:

COM = Compatibility; TEC = Technological Complexity; PER = Performance; EXP = Performance Expectancy; EOU = Easy of Use; RES = Resistance to Change; SAT = Satisfaction; SUP = Technical Support; USE = Use

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