Table I Exploratory factor analysis and...

Table I

Exploratory factor analysis and Cronbach’s α

Constructs	Loadings
Reputation – Kim and Park (2013); α=0.84
1. This s-commerce firm is well known	0.816
10. This s-commerce firm has a good reputation	0.848
19. This s-commerce firm has the reputation for being honest	0.820
27. I am familiar with the name of this s-commerce firm	0.816
Information quality – Kim and Park (2013); α=0.82
3. This s-commerce firm provides accurate information about the item that you want to purchase	0.736
12. Overall, I think this s-commerce firm provides useful information	0.830
20. This s-commerce firm provides reliable information	0.822
29. This s-commerce firm site provides sufficient information when I try to make a transaction	0.822
Trust – Kim and Park (2013); α=0.81
2. This s-commerce firm is trustworthy	0.800
28. I believe in this s-commerce firm	0.887
33. This s-commerce firm wants to be known as a company that keeps its promises and commitments	0.856
11. This s-commerce firm, despite having its own interests, takes into consideration what is best for me too (excluded)
Social commerce components – adapted from Hajli (2013); α=0.81
9. I use online forums and online communities for acquiring information about a product	0.811
18. I usually use people rating and reviews about products on the internet	0.849
26. I usually use people’s recommendations to buy a product on the internet	0.888
Perceived ease of use – Gefen et al. (2003); α=0.76
6. Learning to operate the websites on the internet is easy	0.833
15. My interaction with the websites on the internet is clear and understandable	0.852
23. It is easy to become skillful at using the websites	0.766
Product delivery – research authors; α=0.73
8. The delivery time defined by the site is attractive	0.846
25. The shipping (when) charged by the delivery of the product is fair	0.699
32. The means of delivery of the product is satisfying	0.873
Transaction safety – Kim and Park (2013); α=0.74
4. This s-commerce site implements security measures to protect its online shoppers	0.757
13. This s-commerce site has the ability to verify online shoppers’ identify for security purposes	0.709
21. This s-commerce site usually ensures that transaction-related information is protected from being accidentally altered or destroyed during transmission over the internet	0.744
30. I feel secure about the electronic payment system of this s-commerce website	0.769
Perceived usefulness – Hajli (2012); α=0.68
7. Searching and shopping in this website is useful for me	0.836
16. Searching and buy in this website makes my life easier	0.722
24. This website enables me to search and buy products faster	0.794

Constructs	Loadings
Reputation – Kim and Park (2013); α=0.84
1. This s-commerce firm is well known	0.816
10. This s-commerce firm has a good reputation	0.848
19. This s-commerce firm has the reputation for being honest	0.820
27. I am familiar with the name of this s-commerce firm	0.816
Information quality – Kim and Park (2013); α=0.82
3. This s-commerce firm provides accurate information about the item that you want to purchase	0.736
12. Overall, I think this s-commerce firm provides useful information	0.830
20. This s-commerce firm provides reliable information	0.822
29. This s-commerce firm site provides sufficient information when I try to make a transaction	0.822
Trust – Kim and Park (2013); α=0.81
2. This s-commerce firm is trustworthy	0.800
28. I believe in this s-commerce firm	0.887
33. This s-commerce firm wants to be known as a company that keeps its promises and commitments	0.856
11. This s-commerce firm, despite having its own interests, takes into consideration what is best for me too (excluded)
Social commerce components – adapted from Hajli (2013); α=0.81
9. I use online forums and online communities for acquiring information about a product	0.811
18. I usually use people rating and reviews about products on the internet	0.849
26. I usually use people’s recommendations to buy a product on the internet	0.888
Perceived ease of use – Gefen et al. (2003); α=0.76
6. Learning to operate the websites on the internet is easy	0.833
15. My interaction with the websites on the internet is clear and understandable	0.852
23. It is easy to become skillful at using the websites	0.766
Product delivery – research authors; α=0.73
8. The delivery time defined by the site is attractive	0.846
25. The shipping (when) charged by the delivery of the product is fair	0.699
32. The means of delivery of the product is satisfying	0.873
Transaction safety – Kim and Park (2013); α=0.74
4. This s-commerce site implements security measures to protect its online shoppers	0.757
13. This s-commerce site has the ability to verify online shoppers’ identify for security purposes	0.709
21. This s-commerce site usually ensures that transaction-related information is protected from being accidentally altered or destroyed during transmission over the internet	0.744
30. I feel secure about the electronic payment system of this s-commerce website	0.769
Perceived usefulness – Hajli (2012); α=0.68
7. Searching and shopping in this website is useful for me	0.836
16. Searching and buy in this website makes my life easier	0.722
24. This website enables me to search and buy products faster	0.794

Source: Research data

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