Customer service requirements of the starch company
| Classification of customer requirements | Specific service requirements | Description of requirements |
|---|---|---|
| Customer attributes | Region | Xi'an, Shaanxi Province |
| Delivery destination | Chengdu, Sichuan Province | |
| Single-batch freight volume | 1,800 tons | |
| Goods category | Food | Be kept away from moisture |
| Basic transport requirements | Transport requirements | No specific limitations on train schedules; bagged packaging should be intact and in good condition |
| Extended service | Pick-up service | The enterprise has no private siding, so short-distance transportation by trucks is required to the loading point of railways |
| Handling | No specific requirements for handling method | |
| Delivery service | Delivery in batches according to sales volume | |
| Warehousing service | Due to limited space at the distributor's site, five-day warehousing service for some goods is required | |
| Loading reinforcement | Loading reinforcement materials as well as containerized equipment are required | |
| Value-added service | Sales packaging | Repackaging is required as different distributors need different specifications and quantities of goods |
| Service attributes | Service time | Except for warehousing services, the door-to-door service time is expected to not exceed 144h |
| Service cost | Except for the warehousing service cost, the door-to-door service cost is expected to not exceed RMB 800,000 | |
| Service response time | The average response time for each service function will not exceed 6h |
| Classification of customer requirements | Specific service requirements | Description of requirements |
|---|---|---|
| Customer attributes | Region | Xi'an, Shaanxi Province |
| Delivery destination | Chengdu, Sichuan Province | |
| Single-batch freight volume | 1,800 tons | |
| Goods category | Food | Be kept away from moisture |
| Basic transport requirements | Transport requirements | No specific limitations on train schedules; bagged packaging should be intact and in good condition |
| Extended service | Pick-up service | The enterprise has no private siding, so short-distance transportation by trucks is required to the loading point of railways |
| Handling | No specific requirements for handling method | |
| Delivery service | Delivery in batches according to sales volume | |
| Warehousing service | Due to limited space at the distributor's site, five-day warehousing service for some goods is required | |
| Loading reinforcement | Loading reinforcement materials as well as containerized equipment are required | |
| Value-added service | Sales packaging | Repackaging is required as different distributors need different specifications and quantities of goods |
| Service attributes | Service time | Except for warehousing services, the door-to-door service time is expected to not exceed 144h |
| Service cost | Except for the warehousing service cost, the door-to-door service cost is expected to not exceed RMB 800,000 | |
| Service response time | The average response time for each service function will not exceed 6h |
Source(s): The author’s own work
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