Table 6. Example of materiality from the... | Emerald Publishing

Table 6.

Example of materiality from the report of ABN Amro Group N.V

Rank	Material topic	Description	Strategy	Stakeholders	Reference
1	Customer issue ownership	We listen to, and take ownership of, clients’ needs and problems. Clients should feel that their needs and issues are addressed by the bank	Client-driven	Clients Employees	Pages 59, 68, 77
2	Ethics and integrity	We base our actions on society’s moral standards	Strategy-transcending topic	Clients Employees Society at large Investors	Page 34
3	Preventing corruption, fraud and cybercrime	We protect our clients’ funds and data against security breaches. We actively prevent activities designed to illegally acquire commercial or personal gain from our digital or physical environment to the detriment of any party involved in or affected by the bank’s activities	Client-driven	Clients Employees Society at large Investors	Page 35
4	Sustainability of our business model	A sustainable business model is a model that produces healthy and robust results, ensuring continuity over the years	Sustainable growth	Clients Employees Society at large Investors	Page 20

Rank	Material topic	Description	Strategy	Stakeholders	Reference
1	Customer issue ownership	We listen to, and take ownership of, clients’ needs and problems. Clients should feel that their needs and issues are addressed by the bank	Client-driven	ClientsEmployees	Pages 59, 68, 77
2	Ethics and integrity	We base our actions on society’s moral standards	Strategy-transcending topic	ClientsEmployeesSociety at largeInvestors	Page 34
3	Preventing corruption, fraud and cybercrime	We protect our clients’ funds and data against security breaches. We actively prevent activities designed to illegally acquire commercial or personal gain from our digital or physical environment to the detriment of any party involved in or affected by the bank’s activities	Client-driven	ClientsEmployeesSociety at largeInvestors	Page 35
4	Sustainability of our business model	A sustainable business model is a model that produces healthy and robust results, ensuring continuity over the years	Sustainable growth	ClientsEmployeesSociety at largeInvestors	Page 20

Source: Adapted from ABN Amro (2017, pp. 17–18)