Items and constructs reliability
| Latent construct | Measurement item | Loading | CR | Cronbach’s alpha | AVE |
|---|---|---|---|---|---|
| Customer orientation | CUS1 | 0.9113 | 0.9272 | 0.8822 | 0.8093 |
| CUS2 | 0.9027 | ||||
| CUS3 | 0.8847 | ||||
| Competitor orientation | COM1 | 0.7638 | 0.8945 | 0.8582 | 0.6803 |
| COM2 | 0.7819 | ||||
| COM3 | 0.8764 | ||||
| COM4 | 0.8706 | ||||
| Inter-function coordination | INT1 | 0.7818 | 0.8513 | 0.7765 | 0.5893 |
| INT2 | 0.7148 | ||||
| INT3 | 0.7467 | ||||
| INT4 | 0.8230 | ||||
| Financial performance | FIN1 | 0.9010 | 0.8783 | 0.7905 | 0.7090 |
| FIN2 | 0.9074 | ||||
| FIN3 | 0.7013 | ||||
| Social performance | SOC1 | 0.8847 | 0.8928 | 0.8841 | 0.8112 |
| SOC2 | 0.9075 | ||||
| SOC3 | 0.9096 | ||||
| Notes: CR = Composite reliability; AVE = Average variance extracted | |||||
| Latent construct | Measurement item | Loading | CR | Cronbach’s alpha | AVE |
|---|---|---|---|---|---|
| Customer orientation | CUS1 | 0.9113 | 0.9272 | 0.8822 | 0.8093 |
| CUS2 | 0.9027 | ||||
| CUS3 | 0.8847 | ||||
| Competitor orientation | COM1 | 0.7638 | 0.8945 | 0.8582 | 0.6803 |
| COM2 | 0.7819 | ||||
| COM3 | 0.8764 | ||||
| COM4 | 0.8706 | ||||
| Inter-function coordination | INT1 | 0.7818 | 0.8513 | 0.7765 | 0.5893 |
| INT2 | 0.7148 | ||||
| INT3 | 0.7467 | ||||
| INT4 | 0.8230 | ||||
| Financial performance | FIN1 | 0.9010 | 0.8783 | 0.7905 | 0.7090 |
| FIN2 | 0.9074 | ||||
| FIN3 | 0.7013 | ||||
| Social performance | SOC1 | 0.8847 | 0.8928 | 0.8841 | 0.8112 |
| SOC2 | 0.9075 | ||||
| SOC3 | 0.9096 | ||||
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