Table 1 Physical environment elements...

Table 1

Physical environment elements

Color and shape	Lupi (1999), Bellizzi and Hite (1992), Gorn et al. (1997), Zhang et al. (2006)
Cleanliness	Finzi et al. (2009), Bitner et al. (2000)
Smell	Webb (2007), Bitner et al. (2000), Bitner (1992), Chebat and Michon (2003), Joy and Sherry (2003), Baker et al. (1992), Baraban and Durocher (2001), Donovan and Rossiter (1982)
Lighting	Philips Luminaires (2007), Bitner et al. (2000), Bitner (1992), Chebat and Michon (2003), Joy and Sherry (2003), Baker et al. (1992), Baraban and Durocher (2001), Donovan and Rossiter (1982)
Sound	Burt (2006), Lichtle et al. (2002), Yalch and Spangenberg (1990), Dubé et al. (1995)
Waiting times	Burt (2006)
Services	Reese (2009), Meyers (2009)
Food quality	Lichtle et al. (2002), Yalch and Spangenberg (1990), Dubé et al. (1995)

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