Table 2

Variables and dimensions of the model

DimensionsVariables
PE Physical Environment
  1. Accessibility

  2. Cleanliness

  3. Smell

  4. Lighting

  5. Noise

  6. Furniture

  7. Temperature

  8. Food

  9. Leisure

E&D Empowerment and Dignity
  1. Involvement in the care process

  2. Complete and clear information

  3. Privacy and respect with regard to private information

PDR patient–doctor Relationship
  1. Ability to recognize medical uniforms

  2. Team collaborative attitude

  3. Relationship with the medical staff

SAT Overall Satisfaction
  1. Perceived security inside the hospital

  2. Degree of serenity in the hospital experience

  3. Overall evaluation of the hospital experience

SHF Subjective Health Frailty
  1. Health self-assessment

  2. Perceived outcome of care and medication

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