Table 1 Number, types and sources of... | Emerald Publishing

Table 1

Number, types and sources of data

Source	Type of data	Number/type of documents	Use in the analysis
Official publicly available documents	Archival documents & websites:
	Official data from annual reports	2
	Certifications	2 documents stating they have European certification - such as ISO - and the code of ethics (1)	• Gather more technologies-related information
	Official social media pages	Facebook, Instagram and LinkedIn
	Newspaper articles:
	Many articles in specialized magazines in the fields of technology, startups and healthcare were analyzed	17	• Understand the impact of different application in the provision of services
	Audio material:
	Interviews in the context of specialized conferences (such as RipartItalia and Sanità Next)	4	• Understand the use of digital technologies for each TQS practice
	Videos:
	Videos from the company's YouTube channel	40
	Videos of events; Healthware Group participates in many events (this feature is already a best practice) such as PartnersHealth, Salute Web Fest, Digital Italy Summit, The Future of Health-Live chat, TEDx etc	17	• Gather information about the relationship between the best practices and value creation mechanisms through technologies
	Other documents:
	Research article	1
	The websites of the companies acquired by the Group to improve the digitalization process of each area in which they provide services (SWM; Make Helsinki; pharmaphorum; Argon Global Healthcare)
Direct observations	Chatbot test on the website		• Test the actual link between the use of digital technologies and the best practices related to the Customer Focus

Source	Type of data	Number/type of documents	Use in the analysis
Official publicly available documents	Archival documents & websites:
	Official data from annual reports	2
	Certifications	2 documents stating they have European certification - such as ISO - and the code of ethics (1)	• Gather more technologies-related information
	Official social media pages	Facebook, Instagram and LinkedIn
	Newspaper articles:
	Many articles in specialized magazines in the fields of technology, startups and healthcare were analyzed	17	• Understand the impact of different application in the provision of services
	Audio material:
	Interviews in the context of specialized conferences (such as RipartItalia and Sanità Next)	4	• Understand the use of digital technologies for each TQS practice
	Videos:
	Videos from the company's YouTube channel	40
	Videos of events; Healthware Group participates in many events (this feature is already a best practice) such as PartnersHealth, Salute Web Fest, Digital Italy Summit, The Future of Health-Live chat, TEDx etc	17	• Gather information about the relationship between the best practices and value creation mechanisms through technologies
	Other documents:
	Research article	1
	The websites of the companies acquired by the Group to improve the digitalization process of each area in which they provide services (SWM; Make Helsinki; pharmaphorum; Argon Global Healthcare)
Direct observations	Chatbot test on the website		• Test the actual link between the use of digital technologies and the best practices related to the Customer Focus