Table 5 Model estimates HP number Effect... | Emerald Publishing

Table 5

Model estimates

HP number	Effect	Path coefficients	t values	95% confidence intervals
1	Information Quality → Customer Satisfaction	0.721	12.241*	[0.599, 0.831]
2	System Quality → Customer Satisfaction	0.046	0.655	[−0.105, 0.168]
3	Experience with Chatbot → Customer Satisfaction	0.239	4.882*	[0.157, 0.352]
4	Customer Satisfaction → Brand-Relationship Quality	0.748	18.176*	[0.639, 0.811]

HP number	Effect	Path coefficients	t values	95% confidence intervals
1	Information Quality → Customer Satisfaction	0.721	12.241*	[0.599, 0.831]
2	System Quality → Customer Satisfaction	0.046	0.655	[−0.105, 0.168]
3	Experience with Chatbot → Customer Satisfaction	0.239	4.882*	[0.157, 0.352]
4	Customer Satisfaction → Brand-Relationship Quality	0.748	18.176*	[0.639, 0.811]

Note(s): *p < 0.01