Changes in key performance indicators (KPIs) at Film City’s Hospital after HMIS implementation
| KPI | December 2018(%) | January 2019(%) | February 2019(%) |
|---|---|---|---|
| Percentage EMR completed | 17.65 | 36.02 | 39.31 |
| Human resources KPIs | |||
| Average overtime hours worked per employee | 10.31 | 6.40 | 6.35 |
| Percentage of training programs in which Informatics was included | 35.00 | 47.00 | 52.00 |
| Employee turnover | 10.05 | 11.25 | 13.12 |
| Employee satisfaction | 74.67 | 69.25 | 62.33 |
| Quality KPIs | |||
| Percentage of incidents reported | 5.2 | 4.5 | 3.9 |
| Readmission rate | 9.5 | 10.5 | 9.5 |
| Patient KPIs | |||
| Patient satisfaction | 77.67 | 80.05 | 82.25 |
| Percentage of monthly complaints | 17.8 | 17.4 | 15.2 |
| Radiology KPIs | |||
| Percentage change in imaging turnaround time | 46.25 | 40.45 | 39.25 |
| Percentage of reports generated per full time radiologist | 52.52 | 55.33 | 61.65 |
| Laboratory KPIs | |||
| Percentage change in report turnaround time | 44.35 | 38.32 | 34.25 |
| Percent change in operational cost | 43.66 | 41.25 | 42.33 |
| Pharmacy KPIs | |||
| Percentage of dispensing errors reported | 4.5 | 4.3 | 3.8 |
| Informatics KPIs | |||
| Downtime | 24.50 | 14.25 | 19.55 |
| Percentage of instances of lost data/images | 21.66 | 20.05 | 17.25 |
| KPI | December 2018(%) | January 2019(%) | February 2019(%) |
|---|---|---|---|
| Percentage EMR completed | 17.65 | 36.02 | 39.31 |
| Average overtime hours worked per employee | 10.31 | 6.40 | 6.35 |
| Percentage of training programs in which Informatics was included | 35.00 | 47.00 | 52.00 |
| Employee turnover | 10.05 | 11.25 | 13.12 |
| Employee satisfaction | 74.67 | 69.25 | 62.33 |
| Percentage of incidents reported | 5.2 | 4.5 | 3.9 |
| Readmission rate | 9.5 | 10.5 | 9.5 |
| Patient satisfaction | 77.67 | 80.05 | 82.25 |
| Percentage of monthly complaints | 17.8 | 17.4 | 15.2 |
| Percentage change in imaging turnaround time | 46.25 | 40.45 | 39.25 |
| Percentage of reports generated per full time radiologist | 52.52 | 55.33 | 61.65 |
| Percentage change in report turnaround time | 44.35 | 38.32 | 34.25 |
| Percent change in operational cost | 43.66 | 41.25 | 42.33 |
| Percentage of dispensing errors reported | 4.5 | 4.3 | 3.8 |
| Downtime | 24.50 | 14.25 | 19.55 |
| Percentage of instances of lost data/images | 21.66 | 20.05 | 17.25 |
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