Table 3. Discriminant validity (HTMT... | Emerald Publishing

Table 3.

Discriminant validity (HTMT ratios)

		1	2	3	4	5	6
1	Customer Service and Support
2	E-Banking Satisfaction	0.071
3	E-Banking Loyalty	0.127	0.843
4	Privacy and Security	0.521	0.305	0.187
5	Reliability	0.261	0.244	0.234	0.764
6	Website Design	0.283	0.221	0.162	0.297	0.224

		1	2	3	4	5	6
1	Customer Service and Support
2	E-Banking Satisfaction	0.071
3	E-Banking Loyalty	0.127	0.843
4	Privacy and Security	0.521	0.305	0.187
5	Reliability	0.261	0.244	0.234	0.764
6	Website Design	0.283	0.221	0.162	0.297	0.224