Table 4. Convergent validity... | Emerald Publishing

Table 4.

Convergent validity (Fornell–Lacker criterion)

		1	2	3	4	5	6
1	Customer Service and Support	0.625
2	E-Banking Satisfaction	−0.119	0.775
3	E-Banking Loyalty	−0.234	0.761	0.888
4	Privacy and Security	0.164	0.270	0.145	0.752
5	Reliability	−0.125	0.288	0.253	0.451	0.745
6	Website Design	0.139	0.207	0.148	0.203	0.174	0.729

		1	2	3	4	5	6
1	Customer Service and Support	0.625
2	E-Banking Satisfaction	−0.119	0.775
3	E-Banking Loyalty	−0.234	0.761	0.888
4	Privacy and Security	0.164	0.270	0.145	0.752
5	Reliability	−0.125	0.288	0.253	0.451	0.745
6	Website Design	0.139	0.207	0.148	0.203	0.174	0.729