Chapter 1: Automating Business1
Chapter 2: Business Process Automation11
Chapter 3: Automation in Master Data Management (MDM)23
Chapter 4: Automation in Knowledge Management System43
Chapter 5: Automation in Software Project Management59
Chapter 6: ERP as Business Process Automation Tool91
Chapter 7: Fundamentals of RPA123
Chapter 8: Return on Investment from BPA167
Chapter 9: Automation in the Construction Industry217
Bibliography229
Index235
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