| About the Editors | ix |
| About the Contributors | xi |
| Foreword – 1 | xxiii |
| Foreword – 2 | xxv |
| Preface | xxvii |
| Chapter 1: Emerging Role of Blockchain in Banking Operations: An Overview | |
| Aradhana Sharma, Dhiraj Sharma and Rajni Bansal | 1 |
| Chapter 2: Process of Innovation and Its Impact on a Sustainable Development and Digitalisation in the Service Sector | |
| Marica Mazurek | 13 |
| Chapter 3: A Study on Chatbots in the Indian Banking Sector | |
| Reena Rani, James Kanda, Chanchal and Taranjit Singh Vij | 35 |
| Chapter 4: Machine Learning Algorithm to Improve User’s Experience | |
| N. Ambika | 49 |
| Chapter 5: Emerging Technologies and Their Game-Changing Potential: Lessons from Corporate World | |
| Kumar Shalender, Babita Singla and Sandhir Sharma | 61 |
| Chapter 6: Artificial Intelligence for Financial Services | |
| Kuldeep Singh Kaswan, Jagjit Singh Dhatterwal, Naresh Kumar and Sandeep Lal | 71 |
| Chapter 7: Role of Blockchain Technology in the Financial Market | |
| Jagjit Singh Dhatterwal and Kuldeep Singh Kaswan | 93 |
| Chapter 8: Intelligent Agent-Based Supply Chain Management Using Service-Oriented Architecture | |
| Rajbala, Pawan Kumar Singh Nain and Avadhesh Kumar | 111 |
| Chapter 9: The Inherent Risk of Climate Change Becoming a Hindrance in a Business Supply Chain | |
| Chabi Gupta and Swati Bhatia | 127 |
| Chapter 10: FinTech in Banking: Bibliometric and Content Analysis | |
| Ruchika Jain and Neena Seth | 139 |
| Chapter 11: Is Blockchain the New Normal in Financial Sector? A Comprehensive Review | |
| Samridhi Tanwar and Aakash Khindri | 155 |
| Chapter 12: Application of Blockchain in the Insurance Sector | |
| Baljinder Kaur, Ramandeep Kaur and Kiran Sood | 173 |
| Chapter 13: Tax System: Power Packed by Blockchain | |
| Bhavna Sharma and Anurag Kumar | 183 |
| Chapter 14: Conceptual Framework Depicting the Drivers for the Fintech Growth: An Outlook for India | |
| Shreya Arora and Pankaj Madan | 197 |
| Chapter 15: To Analyse the Impact of Multi-Media Technology on the Rural Entrepreneurship Development | |
| Kavita Dahiya, Sanjay Taneja and Ercan Özen | 221 |
| Chapter 16: Green Computing for Sustainable Future Technologies and Its Applications | |
| Shazib Ahmad, Saksham Mishra and Vandana Sharma | 241 |
| Chapter 17: Impact of Non-Performing Assets on the Profitability of the Indian Banking Sector | |
| Baljinder Kaur, Rupinder Kaur, Kiran Sood and Simon Grima | 257 |
| Chapter 18: Adoption of Blockchain Technology in the Financial Sector | |
| Pawan Kumar, Ercan Özen and Serap Vurur | 271 |
| Chapter 19: A Study of Optimal Portfolio Selection Using Quadratic Programming Modelling: Evidence from Indian Pharmaceutical Industry During COVID-19 Times | |
| Chetna and Dhiraj Sharma | 289 |
| Chapter 20: Blockchain Technology for the Financial Market | |
| Keshav Kaushik | 305 |
| Index | 321 |