Chapter 2 Table 2.1. Purchase Journey...

Chapter 2

Table 2.1.

Purchase Journey Research.

Chapter 4

Table 4.1.

Satisfaction and Engagement of Employees.

Chapter 5

Table 5.1.

Percentage Distribution of Request Type Received on Coach Mitra During the period 1 April 2019 to 25 January 2020.

Table 5.2.

Status of Requests Received on Coach Mitra and Their Redressal.

Chapter 6

Table 6.1.

Steps for Designing Customer Experience.

Table 6.2.

BYJU's CX Design.

Chapter 7

Table 7.1.

Cultural Value Dimension and Cluster – Power Distance.

Table 7.2.

Cultural Value Dimension and Cluster – Collectivism.

Table 7.3.

Cultural Value Dimension and Cluster – Uncertainty Avoidance.

Table 7.4.

Cultural Value Dimension and Cluster – Universalism versus Particularism.

Table 7.5.

Cultural Value Dimension and Cluster – Trust.

Chapter 8

Table 8.1.

Evaluation of Poor Customer Experience.

Table 8.2.

NPS Score across Stores Over 8 Weeks in 2019.

Table 8.3.

Analysis of the Sample Size on Which NPS Is Graded.

Chapter 2
Table 2.1.	Purchase Journey Research.
Chapter 4
Table 4.1.	Satisfaction and Engagement of Employees.
Chapter 5
Table 5.1.	Percentage Distribution of Request Type Received on Coach Mitra During the period 1 April 2019 to 25 January 2020.
Table 5.2.	Status of Requests Received on Coach Mitra and Their Redressal.
Chapter 6
Table 6.1.	Steps for Designing Customer Experience.
Table 6.2.	BYJU's CX Design.
Chapter 7
Table 7.1.	Cultural Value Dimension and Cluster – Power Distance.
Table 7.2.	Cultural Value Dimension and Cluster – Collectivism.
Table 7.3.	Cultural Value Dimension and Cluster – Uncertainty Avoidance.
Table 7.4.	Cultural Value Dimension and Cluster – Universalism versus Particularism.
Table 7.5.	Cultural Value Dimension and Cluster – Trust.
Chapter 8
Table 8.1.	Evaluation of Poor Customer Experience.
Table 8.2.	NPS Score across Stores Over 8 Weeks in 2019.
Table 8.3.	Analysis of the Sample Size on Which NPS Is Graded.

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