Table 1

Interface types supporting the delivery of integrated patient care

Interface typeDimension of integrated patient care
Open-information interface

  1. Tailored to patients' needs and preferences

Closed-information interface

  1. Coordination across professionals (representing different organizations, disciplines and specialities)

  2. Continuous familiarity (about patients' medical history, including family situation)

Open-customer interface

  1. Shared responsibility between patient and professionals (representing different organizations, disciplines and specialities)

Closed-customer interface

  1. Coordination across facilities (representing information systems, enterprise resource planning, administrative practice) and support systems (representing voluntary workers, family members, community resources)

  2. Continuous proactivity

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