Table 4

Interfaces identified in each case

 Interacting entities
 Between componentsBetween service providers
AimVarietyO-C interfacesO-I interfaces
DS case
  1. Guideline

  2. Protocol

  3. Screening form

HCE case
  1. Law and national recommendations

  2. List of associations and their services

  3. List of private providers and their services

  4. List of public providers and their services

DS case
  1. Electronic health record

  2. Multidisciplinary team meeting

  3. Transition letter

HCE case
  1. Electronic health record

  2. Care plan

  3. Multidisciplinary meeting

  4. Telephone consultation

CoherenceC-C interfacesC-I interfaces
DS case
  1. Planning rules

  2. Planning scheme

  3. Checklist

HCE case
  1. Check-up call

  2. Check list

  3. Enterprise resource planning

  4. Telephone consultation

  5. Process description

  6. Work description

DS case
  1. Electronic health record

  2. Division of labour

  3. Multidisciplinary team meeting

  4. Work schedule

HCE case
  1. Background and other information form

  2. Care plan

  3. Informal progress book

  4. Electronic health record

  5. Enterprise resource planning

  6. Work description

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