Table 5 Observed challenges in the... | Emerald Publishing

Table 5

Observed challenges in the delivery of integrated patient care

Observed challenge in integration of services	Dimension of integrated patient care	Type of interface	Interface orientation	Interface supporting integration of services
[Lack of protocols] Lack of protocols for interaction between service providers	Coordination across facilities and support systems	C-C interface C-C interface	Intra-organizational Intra-organizational	Planning rules Planning scheme
[Overlap in services] Not enough knowledge about other service providers causing overlapping	Coordination across facilities and support systems	C-C interface C-C interface	Inter-organizational Inter-organizational	Work description Service description
[Lack of information transfer] Lack of tools for information transfer	Coordination across professionals	C-I interface C-I interface	Inter- and intra-organizational Inter-organizational	National IT protocol Open software
[Lack of proactive actions] Service providers do not actively check with customers whether services are still up to date	Continuous proactivity	C-C interface C-C interface	Inter-organizational Inter-organizational	Check-up call Needs assessment
[Lack of awareness] Service providers are not aware of the medical history of a customer	Continuous familiarity	O-I interface	Inter-organizational	Multidisciplinary meeting
[Lack of shared professional language] The information exchanged is documented in a language that is not understood by other service providers involved	Continuous familiarity	O-I interface	Inter-organizational	Standard documentation format
[Lack of common goal] Lack of common goals for care across the providers	Tailored to the patient's needs and preferences	O-I interface O-I interface	Inter-organizational Inter-organizational	Shared care plan Multidisciplinary meeting
[Lack of transparency] Overview of care content is missing	Shared responsibility	O-C interface	Inter- and intra-organizational	Overview of available components and modules

Observed challenge in integration of services	Dimension of integrated patient care	Type of interface	Interface orientation	Interface supporting integration of services
[Lack of protocols]Lack of protocols for interaction between service providers	Coordination across facilities and support systems	C-C interface C-C interface	Intra-organizational Intra-organizational	Planning rules Planning scheme
[Overlap in services]Not enough knowledge about other service providers causing overlapping	Coordination across facilities and support systems	C-C interface C-C interface	Inter-organizational Inter-organizational	Work description Service description
[Lack of information transfer]Lack of tools for information transfer	Coordination across professionals	C-I interface C-I interface	Inter- and intra-organizational Inter-organizational	National IT protocol Open software
[Lack of proactive actions]Service providers do not actively check with customers whether services are still up to date	Continuous proactivity	C-C interface C-C interface	Inter-organizational Inter-organizational	Check-up call Needs assessment
[Lack of awareness]Service providers are not aware of the medical history of a customer	Continuous familiarity	O-I interface	Inter-organizational	Multidisciplinary meeting
[Lack of shared professional language]The information exchanged is documented in a language that is not understood by other service providers involved	Continuous familiarity	O-I interface	Inter-organizational	Standard documentation format
[Lack of common goal]Lack of common goals for care across the providers	Tailored to the patient's needs and preferences	O-I interface O-I interface	Inter-organizational Inter-organizational	Shared care plan Multidisciplinary meeting
[Lack of transparency]Overview of care content is missing	Shared responsibility	O-C interface	Inter- and intra-organizational	Overview of available components and modules