Table 4

Propositions and RQs

NumberPropositionRQ
1The aspect of interconnectedness between improvements areas and a requirement of detailed knowledge at each level of the system create a difficult situation for understanding improvement areas in public service systems1
2Hidden benefits and obscured barriers are hindering the identification of improvement areas1
3The absence of improvement areas tied to standardization of output can be due to a number of reasons. However, more research is required to clarify this issue1
4To facilitate improvements in public service systems, supervisors and/or decisionmakers are suggested to be closer to potential improvement areas and hence present at all organizational levels of the organizational system1
5By crossing organizational, professional, and hierarchical borders; where cross-professional teams, co-location, and exposure of others are tools, which can support a unified picture of the system and facilitate prioritization of improvement areas1 and 2
6Agreed and known routines and guidelines in combination with defined actor selection supports prioritizing improvement areas where boundaries between organizations, actors, and professions are vague1 and 2
7A sequential order can be useful to consider for the improvement areas to understand prioritization of improvements in a public service system2
8In some instances there is a need to prioritize several improvement areas in a sequential manner before it is possible to succeed with continuous improvements in public services2

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