Table 8 Improvements to the tactical and... | Emerald Publishing

Table 8

Improvements to the tactical and operational balanced scorecard design activity

Task	Improvements	Who	How
Definition of objectives and indicators at the tactical and operational level	Definition of responsibility centres	Management and CT	–
	Definition of the levels to be included in the scoreboard according to the project objectives and the structure of the university	CT and OT	–
Cause-effect strategy mapping	Detect, define and represent cause-effect relationships using a graphic model	CT	–

Task	Improvements	Who	How
Definition of objectives and indicators at the tactical and operational level	Definition of responsibility centres	Management and CT	–
	Definition of the levels to be included in the scoreboard according to the project objectives and the structure of the university	CT and OT	–
Cause-effect strategy mapping	Detect, define and represent cause-effect relationships using a graphic model	CT	–

Source(s): Authors own creation