Table 9 Improvements to the balanced... | Emerald Publishing

Table 9

Improvements to the balanced scorecard validation activity

Task	Improvements	Who	How
Validation of the indicator system	Identification of relevant indicators	CT and SC	–
Validation of the indicator system	Periodic validation of relevant indicators	CT and SC	–
Validation of cause-effect relationships	Historical data/subjective estimations	CT, OT and SC	Computer program Triangulation
Validation of cause-effect relationships	Stakeholder opinions	CT, OT and SC	Computer program Triangulation

Task	Improvements	Who	How
Validation of the indicator system	Identification of relevant indicators	CT and SC	–
Validation of the indicator system	Periodic validation of relevant indicators	CT and SC	–
Validation of cause-effect relationships	Historical data/subjective estimations	CT, OT and SC	Computer programTriangulation
Validation of cause-effect relationships	Stakeholder opinions	CT, OT and SC	Computer programTriangulation

Source(s): Authors own creation