8

3

Identify

60

6

strategic case (why action needed)

216

6

clarify the question

97

5

problem structuring

81

6

perspective (who to include)

230

5

identify stakeholders

14 + 41+257

8

initial preparation

groundwork for BC

249

5

system impact

transition impact

95

5

drivers & business needs

preliminary & prefeasibility analysis

82

6

mapping outcomes*

scope and key stakeholders*

158

5

business needs and desired outcomes

preliminary options analysis

166

4

market consortium*

stakeholder group*

191

9

problem and hypothesis potential solutions

key administrators

48

7

purpose

strategic priorities

options

80

4

triple bottom line impacts

categories of metrics

stakeholders

132

5

identify (what problems can it solve)

potential customers

customer needs

187

6

business needs and proposed intervention

measurable objectives, benefits, success factors

process for introducing/managing recommended option, affected personnel, etc.*

263

5

motivation and objectives

benefits, measures, and owners + structure benefits

290

Determine possible alternatives

Determine criteria

Determine weights

115

7

needs assessment

fit mission, vision, priorities

build team

intervention plan

33

5

desired outcomes (WHAT)

Importance, capability gap

indicators (HOW)

interrelation ship matrix HOW- WHAT

121

7

metrics & measurement

shared values

shared vision

shared definition

130

9

BC objectives

technological requirements

supplier options

stakeholders*

148+267

6

business drivers and investment objectives

benefits measures objectives

structure benefits

organizational changes to achieve benefits

55

7

define problem

solution

research concept

case studies

detail solution

35

7

impact of context

perspective

study design

relevant decision makers

time horizon

23

8

problem and objectives

rough alternatives

constrain alternatives

identify & define criteria

stakeholders

195

11

determine perspective

design the study*

describe the intervention

effects of intervention on quality*

effects capacity constraints*

time horizon*

228

10

Conditions of participation

Relevance to mission

impact on internal culture

alignment specific performance incentives

image, reputation

key stakeholders

strategic positioning

221

14

Choose a business problem

current performance gaps

place problem in strategic context

clarify problem, identify initiatives to address it*

relationships initiatives, performance, objectives

measures towards objectives*

assess contribution

tools to implement

action plan and resources

62

19

need/ problem

strategic impact

situation analyses

objectives/base line solution

alternative solutions

measurement criteria + success factors + non-financial elements

stakeholders

assumptions + deliverables

dependencies + activities

time scale

Note(s): * order of this step was changed to original paper