User stories elicited from exploration interviews. Columns “Degree of Support” and “Tools” show examples of process mining tools that have the functionality that corresponds to the respective user story
| # | User story | Based on finding | Degree of support | Tools |
|---|---|---|---|---|
| As a process analyst, I want to … | ||||
| US1 | … see the process models of the old process and the improved process, so I can assess changes in the activities and the paths | F1 | Fully Partially | All 16 (“As-is process visualisation” feature) |
| US2 | … see waiting times between activities, so I can improve the long waiting times | F7 | Fully | All 16 |
| US3 | … see the processing times of activities, so I can investigate what slows processing times | F7 | Fully | All 16 |
| US4 | … understand how many cases of the process are involved in the improvement opportunity, so I can assess its impact on the process | F4 | Mostly | 13 (“Case and activity list” feature: 1–3, 5–7, 9–11, 13–16) |
| US5 | … see the statistics of the old process and the improved process, so I can assess how much a certain improvement would change the process | F8 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US6 | … adjust KPIs when I clarify them with management, so I suggest improvements that help reach the KPIs | F2 | Mostly | 10 (“Custom metrics/KPIs feature”: 1, 3, 5, 7, 10–12, 14–16) |
| US7 | … understand whether the improvement opportunity is internal to the process, so I recommend changes that can be implemented within the organization or department | F5 | None | |
| US8 | … prioritize improvement opportunities, so I can choose the ones where the financial gains are the biggest | F6 | None | |
| US9 | … see the most valuable improvement opportunities for different KPIs, so I can present them from the perspective of those KPIs | F7 | Mostly | 10 (“Custom metrics/KPIs feature”: 1, 3, 5, 7, 10–12, 14–16) |
| None | Automatic improvement opportunity identification (none) | |||
| US10 | … communicate the performance information in a self-explanatory way, so the users have an overview of the improvement opportunities without additional comments | F9, F10 | Mostly | 14 (“Custom dashboards” feature: 1–5, 9–16) |
| # | User story | Based on finding | Degree of support | Tools |
|---|---|---|---|---|
| As a process analyst, I want to … | ||||
| US1 | … see the process models of the old process and the improved process, so I can assess changes in the activities and the paths | F1 | Fully Partially | All 16 (“As-is process visualisation” feature) |
| US2 | … see waiting times between activities, so I can improve the long waiting times | F7 | Fully | All 16 |
| US3 | … see the processing times of activities, so I can investigate what slows processing times | F7 | Fully | All 16 |
| US4 | … understand how many cases of the process are involved in the improvement opportunity, so I can assess its impact on the process | F4 | Mostly | 13 (“Case and activity list” feature: 1–3, 5–7, 9–11, 13–16) |
| US5 | … see the statistics of the old process and the improved process, so I can assess how much a certain improvement would change the process | F8 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US6 | … adjust KPIs when I clarify them with management, so I suggest improvements that help reach the KPIs | F2 | Mostly | 10 (“Custom metrics/KPIs feature”: 1, 3, 5, 7, 10–12, 14–16) |
| US7 | … understand whether the improvement opportunity is internal to the process, so I recommend changes that can be implemented within the organization or department | F5 | None | |
| US8 | … prioritize improvement opportunities, so I can choose the ones where the financial gains are the biggest | F6 | None | |
| US9 | … see the most valuable improvement opportunities for different KPIs, so I can present them from the perspective of those KPIs | F7 | Mostly | 10 (“Custom metrics/KPIs feature”: 1, 3, 5, 7, 10–12, 14–16) |
| None | Automatic improvement opportunity identification (none) | |||
| US10 | … communicate the performance information in a self-explanatory way, so the users have an overview of the improvement opportunities without additional comments | F9, F10 | Mostly | 14 (“Custom dashboards” feature: 1–5, 9–16) |
Note(s): Tools list in Appendix 5
Source(s): Authors' own work; Based on Loyola-González (2022)
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.