Table 5 Evaluation interview findings #... | Emerald Publishing

Table 5

Evaluation interview findings

#	Finding	Exemplary quote
RQ1 How do process analysts identify improvement opportunities from visual representation?
F11	Evaluate process performance in regards to the improvement opportunity before evaluating the redesign options	“So, okay, it takes a long time. So what? Does anyone complain? Do we lose customers? Do we get our money later?” (I-01)
F12	Consider background data of the identified improvement opportunity	“We can maybe have the opportunity to […] see some data, some details that let you understand deeply the work of the [resource] alone” (I-11)
RQ2 How do process analysts prioritise improvement opportunities from visual representation?
F13	Review all KPIs that are changed if the improvement opportunity is addressed	“I would focus on changes in KPIs. So I would try to look what exactly changes? And if it's significant?" (I-08)
F14	Consider background data of the graphs included in the visualisation of improvement opportunities	“[…] because it's very easy to get this wrong. So rather than just show me like we saw here, just a quick comparison - this is definitely nice - but the next question is, okay, why do you think it's going to go by 10%? Show me the underlying data.” (I-04)
F15	Evaluate the cost and ease of addressing the improvement opportunity	“That's one thing the difference between the output or the result of improvements, but also I'm thinking of some effort that I have to put to resolve this issue.” (I-10)
F16	Assess the possibility of addressing multiple improvement opportunities in parallel	“If I can by solving the problem two, probably I can already solve half of problem number one. So we always have to consider the solutions, if they could actually be solved, how to say, concurrently, at the same time” (I-12)

#	Finding	Exemplary quote
RQ1 How do process analysts identify improvement opportunities from visual representation?
F11	Evaluate process performance in regards to the improvement opportunity before evaluating the redesign options	“So, okay, it takes a long time. So what? Does anyone complain? Do we lose customers? Do we get our money later?” (I-01)
F12	Consider background data of the identified improvement opportunity	“We can maybe have the opportunity to […] see some data, some details that let you understand deeply the work of the [resource] alone” (I-11)
RQ2 How do process analysts prioritise improvement opportunities from visual representation?
F13	Review all KPIs that are changed if the improvement opportunity is addressed	“I would focus on changes in KPIs. So I would try to look what exactly changes? And if it's significant?" (I-08)
F14	Consider background data of the graphs included in the visualisation of improvement opportunities	“[…] because it's very easy to get this wrong. So rather than just show me like we saw here, just a quick comparison - this is definitely nice - but the next question is, okay, why do you think it's going to go by 10%? Show me the underlying data.” (I-04)
F15	Evaluate the cost and ease of addressing the improvement opportunity	“That's one thing the difference between the output or the result of improvements, but also I'm thinking of some effort that I have to put to resolve this issue.” (I-10)
F16	Assess the possibility of addressing multiple improvement opportunities in parallel	“If I can by solving the problem two, probably I can already solve half of problem number one. So we always have to consider the solutions, if they could actually be solved, how to say, concurrently, at the same time” (I-12)

Source(s): Authors' own work