User stories elicited from evaluation interviews. Columns “Degree of Support” and “Tools” show examples of process mining tools that have the functionality that corresponds to the respective user story
| # | User story | Based on finding | Degree of support | Tools |
|---|---|---|---|---|
| As a process analyst, I want to … | ||||
| US11 | … understand the background data of the identified improvement opportunity | F12 | Fully | All 16 |
| US12 | … understand the data behind a certain KPI improvement | F14 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US13 | … understand the ease of addressing the identified improvement opportunity | F15 | None | |
| US14 | … understand the cost of addressing the identified improvement opportunity | F15 | None | |
| US15 | … understand which KPIs in the process the identified improvement opportunity can change | F13 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US16 | … understand how the identified improvement opportunity influences my process performance | F11 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US17 | … understand whether I can solve several improvement opportunities with one redesign pattern | F16 | None |
| # | User story | Based on finding | Degree of support | Tools |
|---|---|---|---|---|
| As a process analyst, I want to … | ||||
| US11 | … understand the background data of the identified improvement opportunity | F12 | Fully | All 16 |
| US12 | … understand the data behind a certain KPI improvement | F14 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US13 | … understand the ease of addressing the identified improvement opportunity | F15 | None | |
| US14 | … understand the cost of addressing the identified improvement opportunity | F15 | None | |
| US15 | … understand which KPIs in the process the identified improvement opportunity can change | F13 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US16 | … understand how the identified improvement opportunity influences my process performance | F11 | Partially | 5 (“Scenario simulation” feature: 4, 5, 7, 11, 15) |
| US17 | … understand whether I can solve several improvement opportunities with one redesign pattern | F16 | None |
Note(s): Tools list in Appendix 5
Source(s): Authors' own work; Based on Loyola-González (2022)
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