Table 1 Candidate process descriptions,... | Emerald Publishing

Table 1

Candidate process descriptions, types and FTEs by business function

Business function	Process description	Type	FTE
F&A	Matching mismatched invoices with work orders	Light	0.25
F&A	Controlling of invoices currently in fluctuation	Moderate	1.00
F&A	Reconciling travel expense and payroll accounts	Light	0.25
CS	Distributing tasks among employees of customer care centre	Advanced	2.00
CS	Chasing end users for answers to pending customer care tickets	Light	0.25
HR&P	Calculating monthly salary proposals based on company records	Light	0.25
P	Collecting data from five systems (order and asset mgmt., billing, invoicing and reporting) and distributing data to relevant units	Moderate	1.00

Business function	Process description	Type	FTE
F&A	Matching mismatched invoices with work orders	Light	0.25
F&A	Controlling of invoices currently in fluctuation	Moderate	1.00
F&A	Reconciling travel expense and payroll accounts	Light	0.25
CS	Distributing tasks among employees of customer care centre	Advanced	2.00
CS	Chasing end users for answers to pending customer care tickets	Light	0.25
HR&P	Calculating monthly salary proposals based on company records	Light	0.25
P	Collecting data from five systems (order and asset mgmt., billing, invoicing and reporting) and distributing data to relevant units	Moderate	1.00