Table 7 Summary of the feedback after... | Emerald Publishing

Table 7

Summary of the feedback after the design and evaluation circles

Step	Findings of discovery (quotes of interviews during research circle 1 + 2)	Learnings (interview feedback after two circles)
Describe problem	“Because of the effort for process mining activities, an early involvement makes no sense”	“If process mining data is widely available in the company, we can probably better identify problems and analyse their impact”
Describe demand/User story	“If process mining data is available, it can support the problem description at an early stage. Because of the availability of process maps and a clear picture of process variants, it can definitely support the creation of the user story.” “It is much easier and faster to describe a change if you can see the process and somehow expect the impact of the change” (That statement was made at the second iteration, at a time the process discovery was already available)	“The need for process mining data can drive a process mining project decision.” “It helps to define a process mining project scope” “If the change decision is solely made by the business department and not triggered by our activities, the BPM department gets involved at a very early stage and can support further decision-making”
Verify demand	“The process maps and KPI's really help us to understand the problem and avoid misunderstandings” “We have a much better discussion basis and are all talking about the same now”	“An early understanding of the problem and the requested change can avoid difficulties at a later point of time” “We have a much better picture about the end-to-end process know, and a better feeling about the architectural impact”
Realize demand	“For me as a developer, it was really helpful to get a full picture about the process and the requested change. I was able to estimate the impact and know how and what to (unit) test” “For us in the test team it was great to fully understand what and how to test”	“We definitely had an improved effort estimation and slightly quicker realization time because of what we knew upfront” “Test planning has improved, period.”
Finish demand	“The approval was not faster but easier” “We avoided misunderstandings and I think we created a much better testing scenario”	“We should use process mining to approve changes and validate changes in the future” “I simply had a better ‘feeling’ because I knew what I have approved”
Invoice demand	n.a	“It is not hard to put the results into the approval documents, such I do it with the scoring card already”
Maintain demand	n.a	“It finally helps the BPM department to work closely with IT operations and maintenance”

Step	Findings of discovery (quotes of interviews during research circle 1 + 2)	Learnings (interview feedback after two circles)
Describe problem	“Because of the effort for process mining activities, an early involvement makes no sense”	“If process mining data is widely available in the company, we can probably better identify problems and analyse their impact”
Describe demand/User story	“If process mining data is available, it can support the problem description at an early stage. Because of the availability of process maps and a clear picture of process variants, it can definitely support the creation of the user story.”“It is much easier and faster to describe a change if you can see the process and somehow expect the impact of the change” (That statement was made at the second iteration, at a time the process discovery was already available)	“The need for process mining data can drive a process mining project decision.”“It helps to define a process mining project scope” “If the change decision is solely made by the business department and not triggered by our activities, the BPM department gets involved at a very early stage and can support further decision-making”
Verify demand	“The process maps and KPI's really help us to understand the problem and avoid misunderstandings”“We have a much better discussion basis and are all talking about the same now”	“An early understanding of the problem and the requested change can avoid difficulties at a later point of time”“We have a much better picture about the end-to-end process know, and a better feeling about the architectural impact”
Realize demand	“For me as a developer, it was really helpful to get a full picture about the process and the requested change. I was able to estimate the impact and know how and what to (unit) test” “For us in the test team it was great to fully understand what and how to test”	“We definitely had an improved effort estimation and slightly quicker realization time because of what we knew upfront”“Test planning has improved, period.”
Finish demand	“The approval was not faster but easier”“We avoided misunderstandings and I think we created a much better testing scenario”	“We should use process mining to approve changes and validate changes in the future”“I simply had a better ‘feeling’ because I knew what I have approved”
Invoice demand	n.a	“It is not hard to put the results into the approval documents, such I do it with the scoring card already”
Maintain demand	n.a	“It finally helps the BPM department to work closely with IT operations and maintenance”

Source(s): Created by authors