TableĀ 3

The existence of boundaries within the supply chain

First orderSecond orderThemes
Specialists on-call for ED but not availableDual rolesStructural boundaries
Competing interests
Specialists not always available/reachable
Limited amount of specialistsResource constraints
Specialists in the operating theatre (OR)
Indirect communication
Specialists hard to reachSpatial separation
MS not all acute hearted
ED something on the sideCommitmentInterpersonal boundaries
ED tasks de-prioritized
EPs not specialists
MS must have final sayTrust
Assumptions
Poor interpersonal relations
Thresholds of communicationFamiliarity
Unfriendly on the phone
Lack of awareness for ED protocol and process
MS not trained in EDUnderstanding
Lack of oversight
ED prioritizes speed
Diagnostic use on ED by MSApproach to workCultural boundaries
MS not proactive
Discharge/admit decision
Get patients off ED quicklyGoals
MS will not take patients without full diagnosis
Patient ownership
Power dynamics
EPs not real specialistsStatus
EPs in back office
Resistance to EP expansion
EP educational trackEducation
EP training broad but not deep

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