List of paper selected for topic analysis
| Paper # | Authors | Title |
|---|---|---|
| 1 | Li F., Xu G., | AI-driven customer relationship management for sustainable enterprise performance |
| 2 | Lee S.M., Lee D.H., | Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance |
| 3 | Wu J., Zhang L., Lu C., Zhang L., Zhang Y., Cai Q., | Exploring Tourists' Intentions to Purchase Homogenous Souvenirs |
| 4 | de Waal G.A., Maritz A., | A disruptive model for delivering higher education programs within the context of entrepreneurship education |
| 5 | Chen Y.-A., Chen C.L., | Case study of sustainable service design in the hospitality industry |
| 6 | Tena-Monferrer S., Fandos-Roig J.C., Sánchez-García J., Callarisa-Fiol L.J., | Shopping motivation in consumer loyalty formation process: the case of Spanish retail |
| 7 | Hengboriboon L., Sayut T., Srisathan W.A., Naruetharadhol P., | Strengthening a company– customer relationship from sustainable practices: A case study of petrotrade in Laos |
| 8 | Eskiler E., Safak F., | Effect of Customer Experience Quality on Loyalty in Fitness Services |
| 9 | Gao Y., Ren T., Zhao X., Li W., | Sustainable Energy Management in Intelligent Transportation |
| 10 | Kim Y.-J., Kim H.-S., | The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews |
| 11 | Ta A.H., Aarikka-Stenroos L., Litovuo L., | Customer Experience in Circular Economy: Experiential Dimensions among Consumers of Reused and Recycled Clothes |
| 12 | Alsmairat A.K.M., | Transformative supply chain drivers during covid-19: A customer perspective [Transformacyjne czynniki napędzające łańcuch dostaw podczas covid-19: Perspektywa klienta] |
| 13 | Silva D.G., Cachinho H., | Places of phygital shopping experiences? The new supply frontier of business improvement districts in the digital age |
| 14 | Soetan T.O., Mogaji E., Nguyen N.P., | Financial services experience and consumption in Nigeria |
| 15 | Chevtchouk Y., Veloutsou C., Paton R.A., | The experience – economy revisited: an interdisciplinary perspective and research agenda |
| 16 | Jeong M., Kubickova M., | Do the brand and packaging matter? The case of hotel bathroom amenities |
| 17 | Zhang X., Kim H.-S., | Customer experience and satisfaction of disneyland hotel through big data analysis of online customer reviews |
| 18 | Rahardja U., Hongsuchon T., Hariguna T., Ruangkanjanases A., | Understanding impact sustainable intention of s-commerce activities: The role of customer experiences, perceived value, and mediation of relationship quality |
| 19 | Meissner R., Rahn A., Wicke K., | Developing prescriptive maintenance strategies in the aviation industry based on a discrete-event simulation framework for post-prognostics decision-making |
| 20 | Mjahed Hammami S., Abdulrahman Al Moosa H., | Place attachment in land use changes: A phenomenological investigation in residents' lived experiences with a renewable energy project deployment |
| 21 | Carter E.P., Welcomer S., | Designing and distinguishing meaningful artisan food experiences |
| 22 | Xie G., Huang L., Apostolidis C., Huang Z., Cai W., Li G., | Assessing consumer preference for overpackaging solutions in e-commerce |
| 23 | Nguyen D.M., Chiu Y.-T.H., Le H.D., | Determinants of continuance intention towards banks' chatbot services in Vietnam: A necessity for sustainable development |
| 24 | Nichifor E., Lixăndroiu R.C., Sumedrea S., Chițu I.B., Brătucu G., | How can smes become more sustainable? Modeling the m-commerce consumer behavior with contingent free shipping and customer journey's touchpoints optimization |
| 25 | Brochado A., Brito C., Bouchet A., Oliveira F., | Dimensions of football stadium and museum tour experiences: The case of Europe's most valuable brands |
| 26 | Arbeeny A., | Sonic branding: The value of intentional audio in the new normal |
| 27 | Golja T., Paulišić M., | Managing-technology enhanced tourist experience: The case of scattered hotels in istria [Upravljanje tehnološki usmjerenim turističkim iskustvom: Slučaj raspršenih hotela u istri] |
| 28 | Mkansi M., Nsakanda A.L., | Leveraging the physical network of stores in e-grocery order fulfillment for sustainable competitive advantage |
| 29 | Chen S.-C., Shang S.S.C., | Sustaining user experience in a smart system in the retail industry |
| 30 | Dube K., Nhamo G., Chikodzi D., | COVID-19 pandemic and prospects for recovery of the global aviation industry |
| 31 | Saha S.K., Duarte P., Silva S.C., Zhuang G., | Supporting sustainability by promoting online purchase through enhancement of online convenience |
| 32 | Ullah A., Zhang Q., Ahmed M., | The impact of smart connectivity features on customer engagement in electric vehicles |
| 33 | Rudy, Prabowo H., Furinto A., Hamsal M., | The influence of digital technology, customer experience, and customer engagement on E-commerce customer loyalty |
| 34 | Gerea C., Gonzalez-Lopez F., Herskovic V., | Omnichannel customer experience and management: An integrative review and research agenda |
| 35 | Karagiannis D., Andrinos M., | The role of sustainable restaurant practices in city branding: The case of Athens |
| 36 | Urdea A.-M., Constantin C.P., Purcaru I.-M., | Implementing experiential marketing in the digital age for a more sustainable customer relationship |
| 37 | Bhardwaj A., Mangat V., Vig R., HAlder S., Conti M., | Distributed denial of service attacks in cloud: State-of-the-art of scientific and commercial solutions |
| 38 | Pecorari P.M., Lima C.R.C., | Correlation of customer experience with the acceptance of product service systems and circular economy |
| 39 | Meyer N., Frieler B., Kluge M.A., Svette S., Shrader A., Vanderwoude A., | Food next door: From food literacy to citizenship on a college campus |
| 40 | Ahn J., | Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context |
| 41 | Väänänen I., Kiiskinen K., Peltonen K., | The framework of the Päijät-Häme Sport, Experiences, and Well-being Road Map 2030 |
| 42 | Cross K., Steed J., Jiang Y., | Harris tweed: A glocal case study |
| 43 | Begecarslan M., | The people side of successful business transformations |
| 44 | Kotler P., Pfoertsch W., Sponholz U., | H2H MARKETING: PUTTING TRUST AND BRAND IN STRATEGIC MANAGEMENT FOCUS |
| 45 | Ietto B., Pascucci F., Gregori G.L., | Defining customer experiential knowledge and its dimensions: a conceptualization starting from a netnographic study of specialty coffee blogs |
| 46 | Sheoran S., Vij S., | A Consumer-Centric Paradigm Shift in Business Environment with the Evolution of the internet of Things: A Literature Review |
| 47 | Nair K., Anagreh S., Sunil A., Gupta R., | Ai-Enabled Chatbot to Drive Marketing Automation for Financial Services |
| 48 | Kovacs I., | Perceptions and attitudes of generation z consumers towards sustainable clothing: Managerial implications based on a summative content analysis [Percepcja i postawy konsumentów pokolenia z wobec zrównoważonej odzieży: Implikacje menedżerskie w oparciu o summatyczną analizę treści] |
| 49 | Alkaabi K.A., | Customers' purchasing behavior toward home-based SME products: evidence from UAE community |
| 50 | Xue J., Li G., Li N., | Does green and sustainable engagement benefit online platforms in supply chains? The role of green and public concern |
| 51 | Barre V., Ramos D.O., Medovich C., Lovera G., Hoch M., | Building a sustainable high-performance customer experience and product performance (CxPP): the JJV experience |
| 52 | Cheng G., Cherian J., Sial M.S., Mentel G., Wan P., Álvarez-Otero S., Saleem U., | The relationship between csr communication on social media, purchase intention, and e-wom in the banking sector of an emerging economy |
| 53 | Zhao X., Yongchareon S., Cho N.-W., | Enabling situational awareness of business processes |
| 54 | Wibowo A., Chen S.-C., Wiangin U., Ma Y., Ruangkanjanases A., | Customer behavior as an outcome of social media marketing: The role of social media marketing activity and customer experience |
| 55 | Burhanudin B., Ronny R., Sihotang E.T., | Consumer guilt and green banking services |
| 56 | Gainsbury S.M., Black N., Blaszczynski A., Callaghan S., Clancey G., Starcevic V., Tymula A., | Reducing Internet Gambling Harms Using Behavioral Science: A Stakeholder Framework |
| 57 | Cai R., Chi C.G.-Q., | A recipe for food promotion: effects of color brightness on food evaluations and behavioral intentions |
| 58 | Mahusni M.N.A., Ghafar M.A., | Employing Contextual-Omni Concept Towards A Sustainable Malaysian Fashion Retail Design |
| 59 | Chen Y.-C., Lin H.-C., | Exploring effective sensory experience in the environmental design of sustainable cafés |
| 60 | Sánchez-Teba E.M., García-Mestanza J., Rodríguez-Fernández M., | The application of the inbound marketing strategy on costa del sol planning and tourism board. Lessons for post-covid-19 revival |
| 61 | Alaimo L.S., Fiore M., Galati A., | How the COVID-19 pandemic is changing online food shopping human behaviour in Italy |
| 62 | Jocevski M., | Blurring the Lines between Physical and Digital Spaces: Business Model Innovation in Retailing |
| 63 | Méndez-Aparicio M.D., Jiménez-Zarco A., Izquierdo-Yusta A., Blazquez-Resino J.J., | Customer Experience and Satisfaction in Private Insurance Web Areas |
| 64 | Leone L.A., Fleischhacker S., Anderson-Steeves B., Harper K., Winkler M., Racine E., Baquero B., Gittelsohn J., | Healthy food retail during the COVID-19 pandemic: Challenges and future directions |
| 65 | Qi X., Yu H., Ploeger A., | Exploring influential factors including COVID-19 on green food purchase intentions and the intention–behavior gap: A qualitative study among consumers in a Chinese context |
| 66 | Pei X.-L., Guo J.-N., Wu T.-J., Zhou W.-X., Yeh S.-P., | Does the effect of customer experience on customer satisfaction create a sustainable competitive advantage? A comparative study of different shopping situations |
| 67 | Lin M., Li F.-Y., Ji Z., | How to innovate the service design of leisure farms: The innovation of sustainable business models |
| 68 | Sorakunnas E., | Dimensions and drivers of national park experiences: A longitudinal study of independent visitors |
| 69 | Matsuoka K., | Exploring the interface between management accounting and marketing: a literature review of customer accounting |
| 70 | Fernández Moniz P., Almeida J.S., Pino A.T., Suárez Rivero J.P., | A GIS-based solution for urban water management |
| 71 | Holmlund M., Van Vaerenbergh Y., Ciuchita R., Ravald A., Sarantopoulos P., Ordenes F.V., Zaki M., | Customer experience management in the age of big data analytics: A strategic framework |
| 72 | Lee J., Kim D., | Development of innovative business of telecommunication operator: Case of KT-MEG |
| 73 | Clube R.K.M., Tennant M., | Exploring garment rental as a sustainable business model in the fashion industry: Does contamination impact the consumption experience? |
| 74 | Yin P., | Exploration on the Promotion Mode of Featured Hotels in Coastal Cities in the New Media Period |
| 75 | Roseta P., Sousa B.B., Roseta L., | Determiners in the consumer's purchase decision process in ecotourism contexts: A Portuguese case study |
| 76 | de Vries G., Rietkerk M., Kooger R., | The Hassle Factor as a Psychological Barrier to a Green Home |
| 77 | Bhattacharya A., Srivastava M., | A Framework of Online Customer Experience: An Indian Perspective: An Indian Perspective |
| 78 | Rondini A., Bertoni M., Pezzotta G., | At the origins of Product Service Systems: Supporting the concept assessment with the Engineering Value Assessment method |
| 79 | Tandon N., Singh P., Tandon D., Batra J.K., | Eureka of effective leadership skill in the digital era of disruption |
| 80 | Rakotondrajoa P., Rakotomamonjy T., Baptiste R.J., Demers L., Kileo P., Anholt M., Aghajanian J., Bassett K., | Achieving self-sustainability of service delivery in an eye care program in Madagascar using time-driven activity based costing |
| 81 | Jaller M., Pahwa A., | Evaluating the environmental impacts of online shopping: A behavioral and transportation approach |
| 82 | El Hilali W., El Manouar A., Janati Idrissi M.A., | Reaching sustainability during a digital transformation: a PLS approach |
| 83 | Li X., Cao J., Liu Z., Luo X., | Sustainable business model based on digital twin platform network: The inspiration from haier's case study in China |
| 84 | He Y., Xu Q., Wu P., | Omnichannel retail operations with refurbished consumer returns |
| 85 | Kihima B.O., Ariya G., | Incentivization of Coastal Tourism Product Through Heritagization As a Value-Addition Strategy For Kenya's Coastal Destinations |
| 86 | Wang M., | Assessing logistics capability for the Australian courier firms |
| 87 | Chang V., Liddle J., Xu Q.A., Liu B.S., | A new product development of the iOS-based ordering systems for smart cities |
| 88 | Stead S., Odekerken-Schröder G., Mahr D., | Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET) |
| 89 | Kapusy K., Lógó E., | The extended shopping experience of used clothes in Hungary |
| 90 | Rozmi A.N.A., Nohuddin P.N.E., Hadi A.R.A., Bakar M.I.A., Nordin A.I., | Factors affecting SME owners in adopting ICT in business using thematic analysis |
| 91 | Fernandes N., Barfknecht C., | Keep customers coming back: Enhancing value and satisfaction in a mobile shopping application context |
| 92 | Belabbes I., Oubrich M., Fiano F., Orlando B., Vrontis D., | Conceptualization of customer experience: The case of mobile telecoms services in Morocco |
| 93 | Chakraborty T., Mishra N., Tripathi M., Saha S., | Success of storytelling in brand building: Looking through the lens of neuroscience |
| 94 | Chan E.S.W., Okumus F., Chan W., | What hinders hotels' adoption of environmental technologies: A quantitative study |
| 95 | Rosenbaum M.S., Ramírez G.C., Matos N., | A neuroscientific perspective of consumer responses to retail greenery |
| 96 | Ban H.-J., Choi H., Choi E.-K., Lee S., Kim H.-S., | Investigating key attributes in experience and satisfaction of hotel customer using online review data |
| 97 | Nayak B., Bhattacharyya S.S., Krishnamoorthy B., | Application of digital technologies in health insurance for social good of bottom of pyramid customers in India |
| 98 | Prost S., Vlachokyriakos V., Midgley J., Heron G., Meziant K., Crivellaro C., | Infrastructuring food democracy: The formation of a local food hub in the context of socio-economic deprivation |
| 99 | Choi D., Chung C.Y., Young J., | Sustainable online shopping logistics for customer satisfaction and repeat purchasing behavior: Evidence from China |
| 100 | Gh Popescu C.R., | Corporate social responsibility, corporate governance and business performance: Limits and challenges imposed by the implementation of directive 2013/34/EU in Romania |
| 101 | Moliner M.A., Monferrer D., Estrada M., Rodríguez R.M., | Environmental sustainability and the hospitality customer experience: A study in tourist accommodation |
| 102 | Schoolman E.D., | Doing Right and Feeling Good: Ethical Food and the Shopping Experience |
| 103 | Mihardjo L.W.W., Sasmoko, Alamsjah F., Rukmana R.A.N., | Transforming into sustainable innovation-driven digital co-creation: The role of experience, community and agility |
| 104 | Oh D., Yoo M.M., Lee Y., | A holistic view of the service experience at coffee franchises: A cross-cultural study |
| 105 | Ban H.-J., Kim H.-S., | Understanding customer experience and satisfaction through airline passengers' online review |
| 106 | Mastronardi L., Romagnoli L., Mazzocchi G., Giaccio V., Marino D., | Understanding consumer's motivations and behavior in alternative food networks |
| 107 | Zhang F., Li S., Yu Z., | The super user selection for building a sustainable online social network marketing community |
| 108 | Savastano M., Bellini F., D'Ascenzo F., De Marco M., | Technology adoption for the integration of online–offline purchasing: Omnichannel strategies in the retail environment |
| 109 | de Wilde M., Spaargaren G., | Designing trust: how strategic intermediaries choreograph homeowners' low-carbon retrofit experience |
| 110 | van Giesen R., Leenheer J., | Towards more interactive and sustainable food retailing: An empirical case study of the supermarket of the future |
| 111 | Vo N.T., Chovancová M., Tri H.T., | A major boost to the website performance of up-scale hotels in Vietnam |
| 112 | Schallehn H., Seuring S., Strähle J., Freise M., | Customer experience creation for after-use products: A product–service systems-based review |
| 113 | Shukla M.K., Pattnaik P.N., | Managing Customer Relations in a Modern Business Environment: Towards an Ecosystem-Based Sustainable CRM Model |
| 114 | Chkoniya V., Madsen A.O., Coelho T., | The impact of information and communication technologies in fish consumption in Portugal: Building a support for the coming generations |
| 115 | Paras M.K., Hedegârd L., Curteza A., Pal R., Chen Y., Wang L., | The study of 3Rs - Reuse, Repair, and Redesign at Swedish recycling mall [Studiul celor 3R - Reutilizare, Reparare si Reproiectare în céntrele de recitare din Suedia] |
| 116 | Fielden A., Michalkova L., Vrbka J., Lyakina M., | Smart sustainable data-driven manufacturing: Cyber-physical production systems and Internet of things sensing networks |
| 117 | Mihardjo L.W.W., Sasmoko, Rukmana R.A.N., | Customer experience and organizational agility driven business model innovation to shape sustainable development [Doświadczenie klienta i sprawność organizacyjna model w dziedzinie biznesu, kształtujący zrównoważony rozwój] |
| 118 | Carta S., DE KOCK P., | Reifying luxury, gold to golden: How the showroom became a digital showreel, from object (gold) to experience (golden) – experiencing luxury by abstracting the object |
| 119 | Mihardjo L.W.W., Sasmoko, Alamsjah F., Elidjen, | Impact of green IS, service innovation and customer experience in influencing customer satisfaction and environmental performance |
| 120 | Mbenenge M.F., Thomas P., | Sustainability practices of Transkei guesthouses |
| 121 | Mihardjo L.W.W., Sasmoko, Alamsjah F., Elidjen, | The influence of digital customer experience and electronic word of mouth on brand image and supply chain sustainable performance |
| 122 | Slovak C., | Customer-centric experiences through data |
| 123 | Vinzenz F., | The added value of rating pictograms for sustainable hotels in classified ads |
| 124 | Bhattacharya A., Srivastava M., Verma S., | Customer Experience in Online Shopping: A Structural Modeling Approach |
| 125 | Gayathri R., Vasudevan S.K., | Internet of things based smart health monitoring of industrial standard motors |
| 126 | Ijaz M.F., Rhee J., | Constituents and consequences of online shopping in sustainable e-business: An experimental study of online shopping malls |
| 127 | Zhang B., Fu Z., Huang J., Wang J., Xu S., Zhang L., | Consumers' perceptions, purchase intention, and willingness to pay a premium price for safe vegetables: A case study of Beijing, China |
| 128 | Pandey S., Chawla D., | Evolving segments of online clothing buyers: an emerging market study |
| 129 | Feng L., Sun B., Wang K., Tsai S.-B., | An empirical study on the design of digital content products from a big data perspective |
| 130 | Vehmas K., Raudaskoski A., Heikkilä P., Harlin A., Mensonen A., | Consumer attitudes and communication in circular fashion |
| 131 | Hung C.-J., | A study on the correlation among brand image, perceived risk, and purchase intention in food and beverage industry |
| 132 | Ullah A., Aimin W., Ahmed M., | Smart automation, customer experience and customer engagement in electric vehicles |
| 133 | Arensberg M.B., | Population aging: Opportunity for business expansion, an invitational paper presented at the Asia–Pacific Economic Cooperation (APEC) International Workshop on Adaptation to Population Aging Issues, July 17, 2017, Ha Noi, Vietnam |
| 134 | Koivisto E., Mattila P., | International fashion trade shows as platforms for experiential branding |
| 135 | Cinderby S., Bagwell S., | Exploring the co-benefits of urban green infrastructure improvements for businesses and workers' well-being |
| 136 | Melacini M., Tappia E., | A critical comparison of alternative distribution configurations in omni-channel retailing in terms of cost and greenhouse gas emissions |
| 137 | Margarisová K., Vokácová L., Kuralová K., Hlavsa T., | Regional branding: Customer's experience with the certified products |
| 138 | Mehmood S., Rashid Y., Zaheer S., | Negative word of mouth and online shopping: Examining the role of psychological contract violation, trust and satisfaction |
| 139 | Nam S., Ha C., Lee H.C., | Redesigning in-flight service with service blueprint based on text analysis |
| 140 | Olšanová K., Cook G., Zlatic M., | Influence Of Luxury companies' corporate social responsibility activities on consumer purchase intention: Development of a theoretical framework |
| 141 | Nel J., Williams A., Steyn R., Hind C., | Customer experiences and expectations of sit-down restaurants: An auto-ethnographic perspective on restaurant failure |
| 142 | Zhou W., Zheng Z., Xie W., | A control-chart-based queueing approach for service facility maintenance with energy-delay tradeoff |
| 143 | Yoon S.-J., Lee H.-J., | Does Customer Experience Management Pay Off? Evidence from Local versus Global Hotel Brands in South Korea |
| 144 | Yi L.-G., | Rate-sensitive CoMP beamforming plus sensible snooze for energy-QoE tradeoff in cognitive small cell networks |
| 145 | Litvin S.W., Rosene J.T., | Revisiting Main Street: Balancing Chain and Local Retail in a Historic City's Downtown |
| 146 | Arief, Djojo B.W., Purnomo H., | How e-Commerce web quality and customer experiences can take the online purchase intention up? Case study: E-commerce of general insurance product |
| 147 | Salama A.M., Wiedmann F., | Perceiving urban liveability in an emerging migrant city |
| 148 | Sun P., Cárdenas D.A., Harrill R., | Chinese Customers' Evaluation of Travel Website Quality: A Decision-Tree Analysis |
| 149 | Chathoth P.K., Ungson G.R., Harrington R.J., Chan E.S.W., | Co-creation and higher order customer engagement in hospitality and tourism services: A critical review |
| 150 | Engeset M.G., Hull J.S., Velvin J., | Promoting service excellence for tourist destinations |
| 151 | Hwang J., Seo S., | A critical review of research on customer experience management: Theoretical, methodological and cultural perspectives |
| 152 | Vasudevan M.K., Prakash G., | Linking grave to cradle: The next big reverse logistics business |
| 153 | Moreno-Munoz A., Bellido-Outeirino F.J., Siano P., Gomez-Nieto M.A., | Mobile social media for smart grids customer engagement: Emerging trends and challenges |
| 154 | Lee K., Lee B., Oh W., | Thumbs up, sales up? The contingent effect of facebook likes on sales performance in social commerce |
| 155 | Chen S.-C., Lin C.-P., | The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study |
| 156 | Lee M.-Y., Jackson V., Miller-Spillman K.A., Ferrell E., | Female consumers' intention to be involved in fair-trade product consumption in the U.S.: The role of previous experience, product features, and perceived benefits |
| 157 | Chen R.J.C., | From sustainability to customer loyalty: A case of full service hotels' guests |
| 158 | Leal Filho W., Mannke F., Manolas E., Al-Amin A.Q., | The effectiveness of climate change communication and information dissemination via the Internet: Experiences from the online climate conference series |
| 159 | Correia P.A.P., Medina I.G., Romo Z.F.G., Contreras-Espinosa R.S., | The importance of Facebook as an online social networking tool for companies |
| 160 | Bowen D.E., Schneider B., | A Service Climate Synthesis and Future Research Agenda |
| 161 | Jha S., Singh B., | Consumer behaviour and moderating effect of frequency of visit in relation to atmospheric cues: An experimental study |
| 162 | Faust M.-E., | Cashmere: A lux-story supply chain told by retailers to build a competitive sustainable advantage |
| 163 | Muskat M., Muskat B., Zehrer A., Johns R., | Generation Y: Evaluating services experiences through mobile ethnography |
| 164 | O'Donoghue A., Shackleton C.M., | Current and potential carbon stocks of trees in urban parking lots in towns of the Eastern Cape, South Africa |
| 165 | Everett H.L., | Amateur hour: Credibility testing for small business web-sites |
| 166 | Lehoux N., | Interaction that values co-creation in the design of services |
| 167 | Dua V., | IT and mobile tower infrastructure industry collaboration - Leap towards green, smart & sustainable future |
| 168 | Silkes C.A., | Farmers' Markets: A Case for Culinary Tourism |
| 169 | Halvorson W., Bal A., Pitt L., Parent M., | e-Marketing Ireland: Cashing in on green dots |
| 170 | Teixeira J., Patrício L., Nunes N.J., Nóbrega L., Fisk R.P., Constantine L., | Customer experience modeling: From customer experience to service design |
| 171 | Garg R., Rahman Z., Qureshi M.N., Kumar I., | Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach |
| 172 | Ding X.D., Huang Y., Verma R., | Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments |
| 173 | Avery G.C., Bergsteiner H., | Sustainable leadership practices for enhancing business resilience and performance |
| 174 | Richey Jr. R.G., Harvey M.G., Beitelspacher L.S., Tokman M., Hilton C.B., | Aligning operant resources for global performance: An assessment of supply chain human resource management |
| 175 | Siebers P.-O., Aickelin U., Celia H., Clegg C., | Simulating Customer Experience and Word-Of-Mouth in Retail — A Case Study |
| 176 | Grebe U.D., Maguire J., Cisternino M., Pinson J., | What is the preferred powertrain of the future? |
| 177 | Maguire S., Ojiako U., | Market-led systems development: When customers become users |
| 178 | Keiningham T.L., Aksoy L., Bejou D., | How customer lifetime value is changing how business is managed |
| 179 | Heracleous L., Wirtz J., | Biometrics: The next frontier in service excellence, productivity and security in the service sector |
| 180 | Hedley K., White J., Petit dit de la Roche C., Banerjea S., | Banking 2015: A classic strategy battle of scale vs focus |
| 181 | Millard N., | Learning from the ‘wow’ factor - How to engage customers through the design of effective affective customer experiences |
| 182 | Tang E., Fryxell G.E., Chow C.S.F., | Visual and verbal communication in the design of eco-label for green consumer products |
| 183 | Burdzik W.M.G., | Round-end cut truss webs - The South African Omni-web® experience |
| 184 | Saeed K.A., Hwang Y., Grover V., | Investigating the impact of website value and advertising on firm performance in electronic commerce |
| 185 | Anon, | Grocery store solutions |
| Paper # | Authors | Title |
|---|---|---|
| 1 | Li F., Xu G., | AI-driven customer relationship management for sustainable enterprise performance |
| 2 | Lee S.M., Lee D.H., | Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance |
| 3 | Wu J., Zhang L., Lu C., Zhang L., Zhang Y., Cai Q., | Exploring Tourists' Intentions to Purchase Homogenous Souvenirs |
| 4 | de Waal G.A., Maritz A., | A disruptive model for delivering higher education programs within the context of entrepreneurship education |
| 5 | Chen Y.-A., Chen C.L., | Case study of sustainable service design in the hospitality industry |
| 6 | Tena-Monferrer S., Fandos-Roig J.C., Sánchez-García J., Callarisa-Fiol L.J., | Shopping motivation in consumer loyalty formation process: the case of Spanish retail |
| 7 | Hengboriboon L., Sayut T., Srisathan W.A., Naruetharadhol P., | Strengthening a company– customer relationship from sustainable practices: A case study of petrotrade in Laos |
| 8 | Eskiler E., Safak F., | Effect of Customer Experience Quality on Loyalty in Fitness Services |
| 9 | Gao Y., Ren T., Zhao X., Li W., | Sustainable Energy Management in Intelligent Transportation |
| 10 | Kim Y.-J., Kim H.-S., | The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews |
| 11 | Ta A.H., Aarikka-Stenroos L., Litovuo L., | Customer Experience in Circular Economy: Experiential Dimensions among Consumers of Reused and Recycled Clothes |
| 12 | Alsmairat A.K.M., | Transformative supply chain drivers during covid-19: A customer perspective [Transformacyjne czynniki napędzające łańcuch dostaw podczas covid-19: Perspektywa klienta] |
| 13 | Silva D.G., Cachinho H., | Places of phygital shopping experiences? The new supply frontier of business improvement districts in the digital age |
| 14 | Soetan T.O., Mogaji E., Nguyen N.P., | Financial services experience and consumption in Nigeria |
| 15 | Chevtchouk Y., Veloutsou C., Paton R.A., | The experience – economy revisited: an interdisciplinary perspective and research agenda |
| 16 | Jeong M., Kubickova M., | Do the brand and packaging matter? The case of hotel bathroom amenities |
| 17 | Zhang X., Kim H.-S., | Customer experience and satisfaction of disneyland hotel through big data analysis of online customer reviews |
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