Characteristics of the owner/manager and of the firms in the sample
| Measures | Item | Number (N = 282) | Percentage (%) |
|---|---|---|---|
| Interviewee's profile | Owner | 40 | 14.18 |
| Manager | 242 | 85.82 | |
| TA size | Individual firm | 47 | 16.67 |
| Micro-firm (From 2 to 9 employees) | 221 | 78.36 | |
| Small Firm (From 10 to 50 employees) | 14 | 4.97 | |
| TA seniority | Less than 10 years | 75 | 26.60 |
| Equal to or more than 10 years | 207 | 73.40 | |
| TA main activity (N = 257) | Travel Agency | 98 | 34.75 |
| Tour Organizer | 93 | 32.98 | |
| Hybrid activity | 91 | 32.27 | |
| TA Network membership | Yes | 185 | 65.60 |
| No | 97 | 34.40 | |
| Owner/Manager's Gender | Male | 163 | 57.80 |
| Female | 119 | 42.20 | |
| Owner/Manager's Education level | High School diploma or less | 102 | 36.17 |
| Bachelor/Master's degree or higher | 180 | 63.83 | |
| Owner/Manager's age (Generation)* | |||
| Y | 41 | 14.64 | |
| X | 160 | 57.14 | |
| Baby Boomers | 79 | 28.21 | |
| Daily time spent online by the owner/manager | |||
| 0–29 min | 102 | 36.17 | |
| 30–119 min | 122 | 43.26 | |
| At least 120 min | 58 | 20.57 | |
| Owner/Manager's level of technological experience | |||
| Low | 33 | 11.70 | |
| Medium | 114 | 40.43 | |
| High | 135 | 47.87 | |
| Measures | Item | Number ( | Percentage (%) |
|---|---|---|---|
| Interviewee's profile | Owner | 40 | 14.18 |
| Manager | 242 | 85.82 | |
| TA size | Individual firm | 47 | 16.67 |
| Micro-firm (From 2 to 9 employees) | 221 | 78.36 | |
| Small Firm (From 10 to 50 employees) | 14 | 4.97 | |
| TA seniority | Less than 10 years | 75 | 26.60 |
| Equal to or more than 10 years | 207 | 73.40 | |
| TA main activity ( | Travel Agency | 98 | 34.75 |
| Tour Organizer | 93 | 32.98 | |
| Hybrid activity | 91 | 32.27 | |
| TA Network membership | Yes | 185 | 65.60 |
| No | 97 | 34.40 | |
| Owner/Manager's Gender | Male | 163 | 57.80 |
| Female | 119 | 42.20 | |
| Owner/Manager's Education level | High School diploma or less | 102 | 36.17 |
| Bachelor/Master's degree or higher | 180 | 63.83 | |
| Y | 41 | 14.64 | |
| X | 160 | 57.14 | |
| Baby Boomers | 79 | 28.21 | |
| 0–29 min | 102 | 36.17 | |
| 30–119 min | 122 | 43.26 | |
| At least 120 min | 58 | 20.57 | |
| Low | 33 | 11.70 | |
| Medium | 114 | 40.43 | |
| High | 135 | 47.87 | |
Note(s): *2 missing values
Source(s): Table by authors
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