Neobanking adoption summary of items
| Variable name | Variable items | Sources |
|---|---|---|
| PE | Neobanking helps people to execute tasks more efficiently | Venkatesh et al. (2003) |
| Neobanking service would enhance my productivity | ||
| My efficiency will be enhanced by using the neobanking app | ||
| EE | The neobanking app will be easy to use | |
| For me, various aspects are easy to understand in the neobanking operation | ||
| SI | People who affect my actions say I can use neobanking services | Ajzen (1991), Thompson et al. (1991) |
| My close friends are recommending that I use the services of neobanking | ||
| The social media site encourages me to use the products of neobanking | ||
| PV | Neobanking services offers a good value on my financial transactions | Venkatesh et al. (2003) |
| The simplicity that neobanking's service provides justifies its price worth | ||
| HM | Neobanking services is interesting to me | Venkatesh and Xu (2012) |
| Neobanking is an enjoyable service | ||
| Neobanking provides joyful service | ||
| HB | I am used to using services from neobanking | |
| Use of neobanking service is a habit for me | ||
| FC | To use neobanking digitally, I have the required knowledge available | |
| Neobanking services is accessible on Mobile/Laptop/Desktop/iPad | ||
| If any system problems exist, technical help from the neobanking is available for assistance | ||
| PI | I was searching for ways to play with the facilities of neobanking | Agarwal and Prasad (1998); Venkatesh and Xu (2012) |
| Usually, I'm the first of my colleagues to try new banking facilities | ||
| I like playing with emerging innovations in the neobanking | ||
| BIA | Over the next 12 months, I will use neobanking facilities more regularly | Venkatesh et al. (2003), Davis (1989) |
| For the next 12 months, I have a good view of using neobanking facilities | ||
| I expect to use neobanking facilities more often for the next 12 months | ||
| BIU | I shall use neobanking services in future or continue to use them | Davis (1989), Im et al. (2011) |
| I plan to use/continue in future if I have the opportunity | ||
| I may use neobanking services in the future or continue to use them | ||
| PFR | A reckless activity at neobanking company could lead to a financial loss | Featherman and Pavlou (2003) |
| It could be financially risky to use neobanking services | ||
| PYR | Privacy details on the neobanking website/app may be misused, shared or sold illegally | |
| Privacy by using neobanking facilities may be revealed or accessed | ||
| PPR | The website/app framework for neobanking may be insecure or blocked | |
| The efficiency of the neobanking service may not meet the advertised standard | ||
| PSYR | Using neobanking facilities will create undue stress, e.g., worries over in-service process failures | |
| Unwanted anxiety and confusion may be caused by a breakdown in the neobanking website/software application | ||
| PTR | Time loss could be caused by neobanking service delivery volatility and low speed | |
| In neobanking services, more time is required to correct transaction errors online | ||
| BIR | I would encourage my friends to subscribe to the neo banking service when it is available | Davis (1989), Im et al. (2011) |
| If I have a good experience with neo banking services, I will encourage friends to apply to the service | ||
| If I have a good experience with neobanking facilities, I will consider posting to social media |
| Variable name | Variable items | Sources |
|---|---|---|
| PE | Neobanking helps people to execute tasks more efficiently | |
| Neobanking service would enhance my productivity | ||
| My efficiency will be enhanced by using the neobanking app | ||
| EE | The neobanking app will be easy to use | |
| For me, various aspects are easy to understand in the neobanking operation | ||
| SI | People who affect my actions say I can use neobanking services | |
| My close friends are recommending that I use the services of neobanking | ||
| The social media site encourages me to use the products of neobanking | ||
| PV | Neobanking services offers a good value on my financial transactions | |
| The simplicity that neobanking's service provides justifies its price worth | ||
| HM | Neobanking services is interesting to me | |
| Neobanking is an enjoyable service | ||
| Neobanking provides joyful service | ||
| HB | I am used to using services from neobanking | |
| Use of neobanking service is a habit for me | ||
| FC | To use neobanking digitally, I have the required knowledge available | |
| Neobanking services is accessible on Mobile/Laptop/Desktop/iPad | ||
| If any system problems exist, technical help from the neobanking is available for assistance | ||
| PI | I was searching for ways to play with the facilities of neobanking | |
| Usually, I'm the first of my colleagues to try new banking facilities | ||
| I like playing with emerging innovations in the neobanking | ||
| BIA | Over the next 12 months, I will use neobanking facilities more regularly | |
| For the next 12 months, I have a good view of using neobanking facilities | ||
| I expect to use neobanking facilities more often for the next 12 months | ||
| BIU | I shall use neobanking services in future or continue to use them | |
| I plan to use/continue in future if I have the opportunity | ||
| I may use neobanking services in the future or continue to use them | ||
| PFR | A reckless activity at neobanking company could lead to a financial loss | |
| It could be financially risky to use neobanking services | ||
| PYR | Privacy details on the neobanking website/app may be misused, shared or sold illegally | |
| Privacy by using neobanking facilities may be revealed or accessed | ||
| PPR | The website/app framework for neobanking may be insecure or blocked | |
| The efficiency of the neobanking service may not meet the advertised standard | ||
| PSYR | Using neobanking facilities will create undue stress, e.g., worries over in-service process failures | |
| Unwanted anxiety and confusion may be caused by a breakdown in the neobanking website/software application | ||
| PTR | Time loss could be caused by neobanking service delivery volatility and low speed | |
| In neobanking services, more time is required to correct transaction errors online | ||
| BIR | I would encourage my friends to subscribe to the neo banking service when it is available | |
| If I have a good experience with neo banking services, I will encourage friends to apply to the service | ||
| If I have a good experience with neobanking facilities, I will consider posting to social media |
Source(s): Author