Table 3 Correlations of explanatory... | Emerald Publishing

Table 3

Correlations of explanatory factors with customer satisfaction, employee satisfaction and reputation

Explanatory factors	Correlation
Explanatory factors	Customer satisfaction	Personnel satisfaction	Reputation
Number of employees	−0.027	−0.035	−0.006
Industry/service	0.047	0.003	0.013
Certification	−0.008	0.033	0.035
Management/leadership	0.263	0.372	0.250
Customer focus	0.308	0.103	0.250
Personnel	0.204	0.303	0.204
Processes	0.278	0.252	0.260
Procurement/materials	0.216	0.100	0.210
Products	0.372	0.221	0.297
Risk management	0.198	0.143	0.238
Continuous improvement	0.210	0.271	0.248
Digitalization	0.201	0.237	0.179
Stakeholder management	0.275	0.227	0.244
System deployment	0.321	0.312	0.250

Explanatory factors	Correlation
Explanatory factors	Customer satisfaction	Personnel satisfaction	Reputation
Number of employees	−0.027	−0.035	−0.006
Industry/service	0.047	0.003	0.013
Certification	−0.008	0.033	0.035
Management/leadership	0.263	0.372	0.250
Customer focus	0.308	0.103	0.250
Personnel	0.204	0.303	0.204
Processes	0.278	0.252	0.260
Procurement/materials	0.216	0.100	0.210
Products	0.372	0.221	0.297
Risk management	0.198	0.143	0.238
Continuous improvement	0.210	0.271	0.248
Digitalization	0.201	0.237	0.179
Stakeholder management	0.275	0.227	0.244
System deployment	0.321	0.312	0.250