Table 4 Regression analysis results TQM...

Table 4

Regression analysis results

TQM dimensions	Customer satisfaction		Personnel satisfaction		Reputation
TQM dimensions	t	p	t	p	t	p
Intercept	7.261	4.606E−12	6.773	8.583E−11	6.441	5.810E−10
Control variables
Number of employees	−0.166	0.868	0.667	0.505	0.451	0.651
Industry/service	0.025	0.980	−0.076	0.939	−0.471	0.637
Certification	−0.381	0.703	0.731	0.465	1.074	0.283
Independent variables
Management/leadership	−0.417	0.676	3.297	0.001 (**)	−0.115	0.908
Customer focus	2.680	0.007 (**)	−2.358	0.019 (*)	1.282	0.200
Personnel	−0.878	0.380	2.005	0.045 (*)	−0.444	0.657
Processes	0.543	0.587	0.577	0.563	0.584	0.559
Procurement/materials	0.080	0.935	−1.398	0.163	0.578	0.563
Products	3.149	0.002 (**)	−0.386	0.699	1.868	0.062
Risk management	−1.023	0.307	−2.236	0.026 (*)	0.536	0.592
Continuous improvement	−1.698	0.090	0.143	0.886	0.105	0.915
Digitalization	0.913	0.361	1.172	0.242	0.473	0.636
Stakeholder management	1.585	0.114	0.609	0.542	0.924	0.355
System deployment	1.732	0.084	1.667	0.096	−0.126	0.899
F	4.548 (***)		4.739 (***)		2.586 (**)
R²	0.199		0.205		0.123
Adjusted R²	0.155		0.162		0.076

TQM dimensions	Customer satisfaction		Personnel satisfaction		Reputation
TQM dimensions	t	p	t	p	t	p
Intercept	7.261	4.606E−12	6.773	8.583E−11	6.441	5.810E−10
Control variables
Number of employees	−0.166	0.868	0.667	0.505	0.451	0.651
Industry/service	0.025	0.980	−0.076	0.939	−0.471	0.637
Certification	−0.381	0.703	0.731	0.465	1.074	0.283
Independent variables
Management/leadership	−0.417	0.676	3.297	0.001 (**)	−0.115	0.908
Customer focus	2.680	0.007 (**)	−2.358	0.019 (*)	1.282	0.200
Personnel	−0.878	0.380	2.005	0.045 (*)	−0.444	0.657
Processes	0.543	0.587	0.577	0.563	0.584	0.559
Procurement/materials	0.080	0.935	−1.398	0.163	0.578	0.563
Products	3.149	0.002 (**)	−0.386	0.699	1.868	0.062
Risk management	−1.023	0.307	−2.236	0.026 (*)	0.536	0.592
Continuous improvement	−1.698	0.090	0.143	0.886	0.105	0.915
Digitalization	0.913	0.361	1.172	0.242	0.473	0.636
Stakeholder management	1.585	0.114	0.609	0.542	0.924	0.355
System deployment	1.732	0.084	1.667	0.096	−0.126	0.899
F	4.548 (***)		4.739 (***)		2.586 (**)
R²	0.199		0.205		0.123
Adjusted R²	0.155		0.162		0.076

Note(s): Significance *0.01 < p ≤ 0.05; **0.001 < p ≤ 0.01; ***p ≤ 0.001

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